Job Description

Operation Hour: 24hours x 7

RRC Officer

1) To take incoming telephone calls from Stations or internal departments relating to a range of specified escalation cases within the empowerment, SOPs and service recovery provided.

2) To work as part of a team of RRC officers and carry out the tasks as stated in the Function Authorization.

3) To work to agreed productivity and quality standards (e.g. achieving KPI, attendance, etc.) set by the Management team.

4) To participate fully in the team, taking part in regular team meetings, buzz sessions, and giving feedback and ideas to colleagues, and superiors.

5) To escalate any queries or unresolved issues to superiors or related departments within the agreed procedures.

Function Authorization:

1) Credit Account

a) Approval From Management

b) Airport Tax

c) Denied Boarding Compensation

d) Emergency/Medical

e) Extension of Credit Account

f) Adhoc Retime Cancellation g) Route Closure

h) Schedule Retime Cancellation

i) System Error

j) Voluntary Cancellation

2) Fare & SSR Override

3) Overbooking

4) Name Amendment and Name amendment Notification

5) Reinstate Bookings

6) Credit Card Payment Manual Authorization

7) Move Flight /Irop

8) Divide Adjustment

9) Post-Departure Balance Owing

10) Blacklisting

11) Lid and Capacity Management

12) Aircraft Upsize and Downsize

13) AD-HOC Rescue Flight

14) Travel voucher

DISCLAIMER

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by the Company. Requirements are representative of minimum levels of knowledge, skills and / or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an \xe2\x80\x9cat-will\xe2\x80\x9d basis.

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