Job Description

Based in Kota Kinabalu / Sabah, Kuching /Sarawak, Johor Bahru / Johor, Butterworth / Penang, Kuala Lumpur:We are seeking an experienced Team Leader Service to manage local service teams across up to three service hubs, serving up to six states in Malaysia. This role has a strong focus on incident management, coordinating field service teams to ensure efficient and effective resolution of service issues.Key Responsibilities:

• Oversee and manage local service hubs and teams.
• Coordinate field service activity to ensure timely and effective incident management and resolution.
• Provide technical consultation and support to customers, addressing their queries and concerns.
• Lead direct customer support, ensuring accountability and relationship management.
• Interface with domestic and / or international headquarters\' support and engineering teams to ensure customer satisfaction.
• Provide technical guidance to the field service team.
• Select, develop, and coordinate training programs for the service team.
• Travel locally within the region as needed to support service operations.
• Develop and implement methods to monitor and report of service management processes
• Coordination and monitoring of regional sub-contractors.

• Bachelor\'s Degree or Diploma in Electronics, Mechatronics, Information and Communication Technology (ICT), or equivalent proven experience.
• Proven experience in the implementation plus subsequent maintenance and support of Advanced Automation or ICT projects.
• Minimum 5 years\' experience in leading regional service teams.

• Experience in dealing with government departments is an added advantage.
• Theoretical and practical experience in service management frameworks (i.e. ITIL, FitSM or ISO20000) is an added advantage.
• Proficient in MS Office and HelpDesk Systems (i.e. Jira Service Management, ServiceNow, BMB Remedy or similar)
• Flexibility and readiness to travel frequently within Malaysia and internationally during the project implementation phase.
• High competency in team collaboration and communication.
• Fluent in both written and spoken English and Bahasa Melayu.
• Proficiency in German is an added advantage.

• Performance Bonus
• Contractual Bonus
• Attendance Bonus
• Insurance Coverage
• Medical Panel Clinic (Staff & Family)
• Medical Check up/Dental treatment/Eye wear
• Gym Facilities
• Meal Coupon

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