Job Description

Job description

Some careers grow faster than others.

If you\xe2\x80\x99re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

HSBC Commercial Banking serves millions of small, medium-sized and middle-market enterprises, providing commercial customers with a full range of banking services including multi-currency business accounts, payments and cash management, wealth management and insurance and global trade and receivables finance, as well as a comprehensive range of financing solutions. With dedicated Relationship Managers and Business Specialists providing local support and advice in over 60 countries and territories, HSBC helps customers make the most of opportunities for their businesses.

We are currently seeking an experienced professional to join this team in the role of Relationship Manager Support.

Principal Responsibilities:

To manage the support team and provide a full range support duty to the team or business, including operational and customer service as required, ensuring deadlines are met. The role holder is expected to ensure their team provides a high quality service to their internal and external customers, taking ownership and using their initiative to complete necessary tasks. Provide full operational support to the team, as required, anticipating workload and supporting with appropriate materials

• Ensure timely and accurate maintenance of customer information, including KYC requirements, in Group systems;
• Ad hoc duties as required by the team or business;
• Manage the team to ensure excellent customer service is given at all times;
• Ensure that the team give support to and work collaboratively with the wider team at all times;
• Lead, motivate and inspire the team to achieve the Group strategy and business objectives;
• Establish cultural and behavioural excellence and develop high engagement across the team;
• Be ultimately responsible for the performance management of the team, using relevant performance management tools, ensuring timely action is taken to improve underperformance, to maximise effectiveness of the team;
• Acts as a role model for our Group Values and behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values;
• Good, flexible, proactive and enthusiastic team player;
• Maintains HSBC internal control standards;
• Awareness of all elements of Operational Risk & Compliance associated with the role in;
• As appropriate, participation in technical and soft skills training.

Requirements

Requirements:

• Experience of managing a team in a relevant busy and challenging environment;
• Minimum 5 years\xe2\x80\x99 credit experience
• Relevant experience driving customer excellence;
• Leadership, performance management and team development skills;
• Excellent planning and organisational skills with experience of working under pressure;
• Excellent interpersonal, written and verbal communication skills;
• Proven ability of using their initiative;
• Ability to prioritise workload effectively;
• Thorough understanding of bank and departmental procedures, functions and activities;
• Experience of having worked in a Corporate environment;
• Good computer and IT skills, including all Microsoft packages.

You\xe2\x80\x99ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC takes pride in a diverse and inclusive working environment that sees our people benefit from mentoring, flexible working and the support of Employee Resource Network Groups. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

\xe2\x80\x9cTo be considered for this role, the relevant rights to work in Malaysia are required.\xe2\x80\x9d

Issued by HSBC Bank Malaysia Berhad.

HSBC