Job Description

Job : Retail Banking
Primary Location : Asia-Malaysia-Penang
Schedule : Full-time
Employee Status : Permanent
Posting Date : 14/Feb/2023, 9:42:13 PM
Unposting Date : Ongoing


Role Responsibilities Strategy*
Work towards BB Portfolio achieving the overall Budgeted Financial Number. Business* Business Development

• Actively acquire NTB to facilitate the achievement of BB growth objectives.

• Build and expand existing client relationships through pro-active contact, account planning, and effective

pipeine management.

• Maximize product penetration and cross selling by undertaking joint client\xe2\x80\x99s visits with the relevant

specialist to support overall cross selling activities.
Relationship Management

• Manage a portfolio of BB customers, set and achieve P&L targets

• Build and maintain customer relationship through regular face-to-face, in-office.

• Develop account plans in a timely manner and swiftly follow up on identified action items.

• Regularly update top management about portfolio\xe2\x80\x99s accounts development.

Operational Related Responsibilities

• Partner with CDD Ops in ensuring all CDD and related policies and procedures are followed.

• Monitor all Excess and Past Due management and related governance.

Processes*

• Support continuous improvement of the operational efficiency and effectiveness of processes to increase

the consistency of systems and processes.

• Support the framework for effective management of operational risks across the Business and compliance

with applicable internal policies, and external laws and regulations at a global level.

• Support the execution of Business strategy in a safe and well-controlled manner and on an end-to-end

basis \xe2\x80\x93 incorporating infrastructure requirements and ensuring that they are fit-for-growth.

• Follow and comply with AML CDD policies and procedures where applicable.

• Ensure internal / external KYC requirements are adhered to.

Regulatory & Business Conduct *

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Ensure compliance to the Group Sanctions Procedures.
• Ensure adherence to all the local regulations (i.e., Bank Negara Malaysia) guidelines and policies.

Key stakeholders*

• Internal: CDD Ops, Branch Ops, Legal, Compliance

• External: Clients

Our Ideal Candidate

• Relevant undergraduate degree, ideally with minimum of 3 years relevant experience in Banking or Financial Services industry.
• Ability to read and write in English.
• Good understanding of Companies Act and basic understanding of Cash Management and Trade Working Capital (optional).
• Able to work under broad direction but is a self-motivated individual who can demonstrate strong sense of initiative with the ability to work independently and as a team player; has technical responsibility and accountability for work performed and decisions taken.
• Possess effective interpersonal communication, emotional intelligence, and collaboration skills.
• Results-oriented, target driven and able to work under stress.
• Establish sufficient experience in balancing between sales target and prioritising compliance and regulatory framework.
• This role requires extensive travelling.

ROLE SPECIFIC TECHNICAL SKILLS AND COMPETENCIES AND PROFICIENCY LEVELS*

• Technical Competency Name: Proficiency Levels
• Account Management Core
• Addressing Customer Needs Core
• Anti-money Laundering Policies and Procedures Core
• Bank Account Features and Services Core
• Cash Management Services Core
• Small Business Banking Core

About Standard Chartered We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers