Job Description

• To verify and authorise remittance transactions (MEPS, TT, Demand Draft, CO/Corporate Cheque etc) within stipulated approved limits.
• Comply with exceptions for Callback, Signature Verification and Payment Processing in which respective role needs to be performed independently. To liaise with customers/branches/business units on any discrepancy/doubt in their instructions till resolution.
• Together with the team, to work and target SLA is met at all times.
• To ensure quick action/resolution in managing both internal and external customersxe2x80x99 queries, feedback, and complaints.
• To monitor system availability & escalate promptly to management whenever required and to manage situation such that payment service timelines are not impacted.
• To participate in UAT/Projects as and when required.

• Preferably at least 1 to 2 years of knowledge and experience in processing/transacting remittances like TT, MEPS, drafts etc
• Conversant in SWIFT knowledge and provisions, regulations and other guidelines governing remittances.
• Proficient in Microsoft Windows applications xe2x80x93 Word, Excel & Power-point
• Possesses good oral/communication and co-ordination skills; and able to interact well with team members and business units/bankers/customers.
• Resourceful and able to multi-task independently with confidence in time critical environment
• A self-motivated & pro-active person in managing operational efficiency and promote process improvements.
• A risk-conscious person who ensures internal controls and procedures are complied with closely.
• A meticulous and accurate person with an eye for details.
• A confident, diplomatic, and tactful person in problem resolution and decision making.
• A passionate person with customer-oriented mindset and firm believer of Quality discipline.

OCBC Bank