Job Description

If you are looking to excel and make a difference, take a closer look at us\xe2\x80\xa6The Remote Desktop Support Technician will provide technical support and assistance to clients remotely. This role involves troubleshooting hardware and software issues, configuring systems, and ensuring optimal performance of IT infrastructure.Key Responsibilities:Provide remote desktop support to clients, resolving technical issues related to hardware, software, and network connectivity.Troubleshoot and diagnose problems using remote access tools and phone support.Install, configure, and maintain computer systems, software, and peripheral devices.Assist with user account management, including password resets and access permissions.Document issues and resolutions in the ticketing system.Guide users through step-by-step solutions and provide clear instructions.Collaborate with other IT team members to escalate and resolve complex issues.Perform regular system maintenance and updates to ensure security and efficiency.Provide excellent customer service and maintain a professional demeanor in all interactions.About Hong Leong BankWe are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our \xe2\x80\x9cDigital at the Core\xe2\x80\x9d ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.Realise your full potential at Hong Leong Bank by applying now.

Hong Leong Bank