Job Description

About the RoleLocationMalaysiaSelangorPetaling JayaCompanySiemens Energy Sdn. Bhd.OrganizationGas ServicesBusiness UnitService Asia PacificFull / Part timeFull-timeExperience LevelMid-level ProfessionalA Snapshot of Your DayAs a Remote Expert Center (REC) engineer, your day may involve proactive morning system checks, responding to priority tickets, conducting client communications and support, documenting activities, and collaborating on service improvements. The role includes monitoring system performance, addressing urgent issues, engaging in service-related discussions, and concluding with reporting and handover for seamless support continuity, often spanning on-call availability and self-study for professional development.How You\'ll Make an ImpactKey individual overseeing the Hotline and pivotal in the development, implementation, maintenance, and technical support of Omnivise T3000 hardware and software systems. Responsible for providing expert- level guidance and support through the Hotline service, addressing client inquiries, solving issues, and offering solutions related to Omnivise T3000 systems. * 24/7 Support: Provide remote technical assistance and support to clients globally regarding DCS operations, troubleshooting, and issue resolution.2. System Monitoring: Continuously monitor DCS systems to detect, investigate, and rectify anomalies, faults, or performance issues proactively.3. Troubleshooting & Issue Resolution: Analyze complex problems related to DCS functionalities, network communications, hardware, and software components. Implement effective solutions within defined service-level agreements (SLAs).4. Maintenance & Upgrades: Collaborate with on-site engineers or clients to execute planned maintenance activities, software updates, system upgrades, and patches remotely.5. Service Lifecycle Management: Oversee service-related activities including installations, commissioning and system integration of the DCS systems.6. Root Cause Analysis: Conduct in-depth root cause analysis for recurring issues and implement preventive measures to minimize system downtime and enhance system reliability.7. Documentation & Reporting: Maintain accurate records of system configurations, modifications, troubleshooting steps, and resolutions. Generate comprehensive reports on incidents, resolutions, and performance metrics for continuous improvement purposes.8. Customer Communication: Communicate technical information clearly to clients, guiding them through issue resolution processes and providing comprehensive status updates. Ensure excellent customer satisfaction through effective communication and support.9. Training & Knowledge Sharing: Stay updated with the latest advancements in DCS technology. Provide training sessions to internal teams or clients to enhance their understanding of DCS systems and best practices.10. Service Improvement Initiatives: Identify opportunities for service improvements, propose enhancements, and contribute to the development of new tools or methodologies for more efficient support delivery.11. Adherence to Standards: Ensure compliance with industry standards, security protocols, and regulatory requirements governing DCS operations and service activities.What You BringAs a Remote Expert Center Engineer specializing in Distributed Control Systems (DCS), you will oversee 24/7 support, maintenance, troubleshooting, and service-related activities for DCS systems. This role requires a high level of expertise, problem-solving skills, and the ability to work independently while ensuring the seamless operation of critical processes.

• A bachelor\'s degree or equivalent experience in engineering (Electronics, Electrical, Chemical, Computer Science or related field).
• Proven experience of minimum 5 years in handling project or service-related activities for Omnivise T3000 DCS, including set-up, installations, and commissioning.
• In-depth knowledge pf Omnivise T3000 DCS including configuration, functionalities, and trouble-shooting methodologies.
• Proficiency in network protocols, Simatic S7 Programmable Logic Controllers (PLCs), Human-Machine Interface (HMIs), Supervisory Controls and Data Acquisition (SCADA) systems and related control technologies.
• Familiarity with service lifecycle management processes and methodologies.
• Experience in conducting root cause analysis and implementing preventive measures.
• Strong management skills and ability to handle multiple tasks efficiently.
• Proficiency in service management tools and platforms.
• Keep up to date with the latest product releases, system and security patches, and product issues.
• Keep up to date with the latest hygiene and unhygienic cybersecurity products.
• Raise issues to relevant parties, e.g., Central and R&D, for resolution.
• Accountable for customer relationship management, building closer relationships with customers, and achieving customer satisfaction.
• Achieve operation and business excellence.
• Adhere to and implement the organization\'s internal processes and rules as well as public standards and regulations.
• Improve ISO quality processes and documentation.
• Proactively intervene to ensure the highest standards and business integrity.
• Grow, perform, and be accountable for shaping company culture and delivering the company\'s strategic goals.

About the TeamWe support Customers from more than 250 plants in the Region Asia Pacific comprising of the following countries:

• Pacific - Australia, New Zealand, Korea and Japan
• Southeast Asia (ASEAN) - Malaysia, Singapore, Thailand, Philippines, and Vietnam

with high-quality remote and local services. Our Remote Expert Centers (REC) located at Australia, Malaysia, and Korea** are home to 15 trained experts regionally equipped with the latest data communication systems and direct secure access to the engineering data of the plants. We are ready to step in at critical moments via remote connection in order to quickly find a solution - 24 hours a day, 365 days a year.Who is Siemens Energy?At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 92,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we\'re also using our technology to help protect people and the environment.Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.Find out how you can make a difference at Siemens Energy:Our Commitment to DiversityLucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character - no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.Rewards/Benefits

• Provide hybrid working arrangement.
• Comprehensive training platform to help employee enhance their skill!
• Provide attractive remuneration package and cash benefits!

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