Job Description

SummaryWe are the makers of possibleBD is one of the largest global medical technology companies in the world. Advancing the world of health\xe2\x84\xa2 is our Purpose, and it\xe2\x80\x99s no small feat. It takes the imagination and passion of all of us\xe2\x80\x94from design and engineering to the manufacturing and marketing of our billions of MedTech products per year\xe2\x80\x94to look at the impossible and find transformative solutions that turn dreams into possibilities.Why Join Us?A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you\xe2\x80\x99ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.Become a maker of possible with us!

• Identify and review dashboards, alerts and alarms
• Applying fix to the alerts and alarms.
• Supports cross medical product solutions (9 Different Product Type)
• Builds effective working relationships across functions and locations
• Maintains a strong focus on delivering high quality work; holds self to high quality standards
• Demonstrates adaptability for working in diverse environments; manage multiple tasks at a time and able to prioritize; work independently
• Follows procedures and processes in an FDA regulated environmen
• Communicates effectively with customers; builds rapport and listens to needs and takes action to meet customer needs
• Seeks out initiatives and projects that will broaden experiences / skill set and support critical organization capabilities
• Demonstrates effective use of phone and/or email for communication channel
• Work in shifts in a 24/7 support team.

Preferred Requirements

• Minimum of 2-years in a technical support environment with direct customer service support. (in IT or Healthcare fields)
• Able to multi-task in a fast paced environment with many forms of communication including Instant Messenger, email, and phones
• Excellent documentation skills including detailed case notes while on the phone with a customer
• Skills, abilities, and an In-depth knowledge of general computer terms and navigation skills.
• Analytical and problem solving skills to handle windows operating systems.
• Ability to communicate technical solutions/recommendations to a non-technical audience
• Write SQL Queries (Select, Join (Left/Right), Update, Insert)
• SQL Server 2008+ Administration
• Windows Server (2008+) and Desktop Administration (Win7+)
• Networking topology, terminology, commands
• IIS and Web Application Administration
• Group Policies Terminology and Administration
• Active Directory Administration
• VMWare Terminology and Administration
• Installing peripherals (Scanners, Printers...)
• Application (non-Pyxis) Installation and Troubleshooting

Click on apply if this sounds like you!Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.To learn more about BD visit:Primary Work Location MYS Kuala Lumpur - Jalan KerinchiAdditional LocationsWork Shift

BD