We are a growing HVAC service company looking for a reliable, detail-oriented
Remote Administrative Assistant
to support our daily operations. If you're organized, tech-savvy, and enjoy communicating with customers, we'd love to meet you!
Key Responsibilities
1. Invoicing & Billing
Create and amend invoices in
Xero
Send invoices to customers via
company WhatsApp or email
Track payments and match them to the correct invoice numbers
2. Reporting & Documentation
Consolidate servicing job photos and input them into our
report template
Send completed reports to customers through WhatsApp / email
Manage and update customer details within our
CRM system
3. Customer Communication
Assist technicians with
scheduling upcoming appointments
Send
servicing reminders
and available slots to customers via WhatsApp
Send WhatsApp messages (from our templates) to existing and potential clients for follow-ups or appointment setting
4. Optional Bonus Skill (Plus Point)
Basic
photo/video editing
Posting and boosting content on
social media platforms
(Facebook, Instagram, TikTok, etc.)
Ideal Candidate
Strong communication skills
Good command of English
Familiar with Xero (or able to learn quickly)
Organized, responsive, and able to work independently
Comfortable using WhatsApp Business and basic productivity tools
Experience in admin, customer service, or coordination roles is a plus
What We Offer
Remote working flexibility
Supportive team environment
Training provided for tools and processes
Opportunity to grow with the company
Subsidy for phone and SIM card
Work laptop will be provided
Job Type: Contract
Contract length: 12 months
Pay: RM2,000.00 - RM2,500.00 per month
Work Location: Remote
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