Job Description

Renewals Support RepresentativeWe\'re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.
Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what\'s important to them.What does Access offer you?
We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We\'ll work with you to progress your success plan and provide opportunities to accelerate your career.
On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you\'ll also be able to choose from a range of benefits to suit you. We\'re an organisation that likes to give back, so you\'ll also have three charity days allocated to support a cause that matters to you.About you:
Renewals and recurring revenue are an integral part to access success as a company, and the Renewals Representative is a key player in executing the proper measures to ensure existing customers renew their services. The Renewals Representative works closely with various functional groups and levels of management to determine and negotiate pricing and terms.
This is an analytical and customer-facing position. The right candidate must have quantitative skills and attention to detail to track, analyse, and process large amounts of data, as well as the qualitative skills to interact internally, build positive relationships, and provide world class service to customers.Day-to-day, you will:

• Manage the case management system which includes allocating emails, tracking cases and ensuring cases are closed.
• Assist with the PO process for Renewals which includes sending Pro forma invoices and chasing for PO\'s including via email and telephone.
• Updating relevant systems based on handover documents and cases.
• Assist with the companies\' cash collection.
• Assist the Renewals Representatives with required tasks.
• Support the Retentions Team where required with information requests.
• Responsibility for answering inbound telephone calls and ensuring calls are logged and allocated correctly on the case management system.
• Responsible for the relevant customers on the cancellations process which includes determining when the customer can cancel and completing relevant forms and ensuring accuracy of information.
• Updating our Contract and Billing system and ensuring accuracy of data in the system.
• Updating contract Renewal Information which includes raising credit notes and updating relevant systems.
• Ensure accuracy of a high volume of customer data and prepared quotes.
• Interact with customers to explain quote prices/terms and answer questions including via telephone.
• Track status of renewal commitments and proactively follow up with customers as required.
• Review and build documentation around Renewal\'s process.
• Research and respond to Sales, Support, and Services team questions and requests by effectively using the CRM and accounting systems.
• Ensure contract enforcement e.g. notice periods and contract end dates.
• Perform miscellaneous duties and as required.

Your skills and experiences might also include:

• Excellent written and verbal communication and comfortable speaking over the phone with clients.
• Ability to multi-task in a fast-paced environment.
• Skilled at problem solving and navigating challenging situations in a professional manner.
• Able to work independently or in a group setting.
• Highly self-motivated and able to work effectively with on-site and virtual teams.
• Critical thinker who can find ways to improve and automate processes.
• Proficient with Microsoft Office applications: Outlook, Word, and Excel.
• Confidence in self and organisation, and a \'can-do\' attitude in the face of change.
• Knowledge of basic accounting and finance a plus
• Previous sales or customer-facing experience a plus.
• Experience with Salesforce a plus.

What are we all about?
The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you\'re excited about this role, (even if your previous experience doesn\'t align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let\'s make a difference together.
Love Work. Love Life. Be You.

The Access Group