Job Description

• To be thorough on all room categories, room types understand their differences and unique selling points
• Understand the hotels availability and block out dates and the current selling strategies
• Be able to use the Opera Property Management system, in particular the Reservation, Front Desk, Cashiering, Housekeeping and Report screens.
• Ability to key in a reservation for an FIT, GIT and party guest
• To understand the hotels tariff, and all rate structure including retrieving rates and promotions using the Opera System
• To understand the hotels market segmentation, source, and origin in accordance to the AccorHotels corporate guidelines
• To be conversant in the reservations filing system
• To be fully conversant and comply with the Hotels credit facilities
• Understanding the Up sell techniques by offering the guest a higher room category then what has been originally booked
• To be thorough on all room categories, room types understand their differences and unique selling points
• Understand the hotels availability and block out dates and the current selling strategies
• Be able to use the Opera Property Management system, in particular the Reservation,
• Front Office, Housekeeping and Report screens.

• Minimum Diploma in Hotel Management, Front Office Management, Business Administration or any recognized certification
• Minimum 1 year working experience in hospitality industry
• High level of integrity and dependability with a strong sense of urgency and results oriented

• Fluent in English and Bahasa Malaysia (written & spoken)
• Well verse in Microsoft Word, Excel, PowerPoint, Outlook, Opera etc.
• Excellent communication skills
• Have the ability to prioritize workload assignments
• Team work
• A well-organized & initiative person
• Able to work independently
• Pleasant and mature personality
• Strong in problem-solving and resolve conflicts
• Analytical and prompt in action

• Attractive remuneration package
• 5 working days
• Talent development opportunities
• Corporate social responsibility activities

Accor