Job Description

Job Title:

Reservation Executive

Reports To:

Assistant Manager - Sales & Reservation

Location:

Taman Fu Yen, Luyang

Salary Range:

RM 2,500.00 - RM 2,800.00

Employment Type:

Full-time

Job Summary:

We are seeking an experienced Reservation Executive responsible for handling room booking inquiries, processing reservations and ensuring accurate records in the property management system. This role plays a vital part in maximizing room occupancy and revenue while maintaining excellent guest service standards.

Key Responsibilities:

Reservations Handling

Oversee and manage daily reservations across multiple platforms (Airbnb, Agoda, Expedia, Ctrip, etc.). Assist in tours and corporate reservations Handle incoming calls, emails and online reservation requests promptly and professionally.

OTA Account Management

Respond to reviews on OTA platforms to maintain high guest ratings and address any feedback. Maintain up to date and accurate reservation records. Monitor availability and room inventory daily to avoid overbooking or underselling.

Performance Reporting & Analysis

Prepare daily, weekly and monthly reports related to reservation activities and occupancy forecasts. Track reservation trends and report unusual patterns to the line manager.

Compliance and Policies

Ensure reservation processes align with standard operating procedures. Handle confidential guest data with discretion and in compliance with data protection regulations.

Requirements:

Experience: Minimum of 1 year in a similar role in a hotel. Proficiency: Strong understanding of Property Management System (PMS) and experience with channel management tools. Skills: Able to multitask in a fast-paced environment. Communication: Excellent verbal and written communication skills, with the ability to handle guest interactions professionally.

Preferably

able to speak and read in Chinese to effectively communicate with Chinese-speaking guest & handle Chinese-language materials. Tech-savvy: Proficient in using spreadsheets, reporting tools, and online collaboration platforms.

Company Overview:

Homesuite is a leading hospitality property management company specializing in hotel & short-term rental services. Our mission is to provide an exceptional guest experience while maximizing property revenue and minimizing costs for our clients.

Why Join Us:

At Homesuite', we believe in providing a supportive work environment that fosters growth and innovation. As an Operations Coordinator, you'll play a pivotal role in driving revenue and ensuring a high-quality experience for our guests and property owners.

Job Type: Full-time

Pay: RM2,500.00 - RM2,800.00 per month

Benefits:

Maternity leave Professional development
Application Question(s):

What language do you speak/fluent?
Experience:

Hotel Reservation: 1 year (Required)
Location:

Kota Kinabalu (Required)
Work Location: In person