Job Description

Summary 1. Communicate in a friendly, tactful and professional manner with guests, suppliers as well as colleagues. 2. Provide information regarding the hotel's facilities & services. 3. Be informed and keep your supervisor informed of all m Summary Communicate in a friendly, tactful and professional manner with guests, suppliers as well as colleagues. Provide information regarding the hotel's facilities & services. Be informed and keep your supervisor informed of all matters that may affect your work, the hotel's service or reputation. Always present a clean and tidy appearance in accordance with the hotel's grooming standards. Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs. Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues. Care about your environment and make sure it is tidy and well maintained. Be reliable and ensure you are at work on time. Know your role in case of emergency such as bomb threat, flood, fire etc. Understand the Team Member Handbook and comply with the standards it outlines. Carry out all professionally reasonable instruction given by your supervisor. Report all incidents, accidents and guest complaints to Reservation Supervisor and work on an immediate solution, with the approval of Revenue Manager. Qualifications Certificate in SPM Experience in similar position or one position lower Possesses people skills by approaching challenges / mistakes in a professional and objective manner Possesses relevant administrative skills Has a confident personality