Job Description

Description:Main DutiesAdministration\xc2\xa7 Ensures that an efficient and accurate filing system, both manually as well as electronically is maintained at all times.\xc2\xa7 Maintain accurate records of pricing strategies, contracts, negotiations, and revenue performance.\xc2\xa7 Generate and distribute regular reports on revenue performance and key performance indicators to relevant stakeholders, including senior management and ownership.\xc2\xa7 Ensure compliance with internal policies, brand standards, and legal regulations related to revenue management and pricing.\xc2\xa7 Define and manage rate rules, restrictions, and booking policies in the property management system.\xc2\xa7 Oversee the organization and storage of relevant data, including historical revenue data and market trends.Customer Service\xc2\xa7 Collaborate with the front desk to provide guidance on pricing policies, availability, and customer inquiries.\xc2\xa7 Implement clear and transparent pricing policies to reduce guest confusion and enhance trust.\xc2\xa7 Utilize customer feedback and reviews to improve pricing and service improvement strategies.\xc2\xa7 Collaborate with the marketing team to promote and support loyalty programs to retain and engage repeat customers.\xc2\xa7 Develop packages, promotions, and discounts to stimulate demand during off-peak periods or for specific market segments.\xc2\xa7 To be attentive to respect the privacy / confidentiality of the information or guest name available. Ensure not to transmit any guest name or guest history information.Marketing\xc2\xa7 Collaborate with the marketing department to align pricing and promotional strategies with marketing campaigns.\xc2\xa7 Provide pricing and inventory data to support content development for marketing materials and online presence.\xc2\xa7 Leverage competitive analysis to inform marketing strategies, including pricing positioning.\xc2\xa7 Utilize customer data and booking patterns to inform marketing timing and campaigns for maximum effectiveness.\xc2\xa7 Support event marketing efforts by providing rate and pricing strategies for conferences and meetings.Operational\xc2\xa7 Lead efforts to protect revenue by mitigating risks associated with overbooking, under booking, and fraudulent activities.\xc2\xa7 Actively follows up sales leads.\xc2\xa7 Develop and maintain operational procedures for the reservations department to optimize resources\xc2\xa7 Ensures to achieve or exceed the monthly and yearly target of room sales.\xc2\xa7 Manage relationships with third-party vendors providing operational support for reservation systems.\xc2\xa7 Ensures services provided are always carried out according to defined standards with the utmost efficiency, consistency and courtesy as detailed in the Operation Manual.\xc2\xa7 Monitor operational reports and metrics to identify areas for improvement and streamline processes.\xc2\xa7 Maintains a detailed knowledge of hotel facilities, features and services.Personnel\xc2\xa7 Supports the implementation of The Hyatt Care Purpose, demonstrating and reinforcing Hyatt\xe2\x80\x99s Values and Culture Characteristics.\xc2\xa7 Promote teamwork and effective communication among reservation, revenue management, and front office personnel.\xc2\xa7 Assists Senior DOS to plan and implement effective training programmes to other related employees.\xc2\xa7 Foster a culture of continuous learning and professional development within the department.\xc2\xa7 Oversee conflict resolution and handle personnel matters with sensitivity and professionalism.Other Duties\xc2\xa7 Attends and contributes to all training sessions and meetings as required.\xc2\xa7 Exercises responsible behaviour at all times and positively representing the hotel team and Hyatt Hotel Group.\xc2\xa7 Maintains strong, professional relationship with relevant representatives from competitor hotels, business partners and other organisations, especially travel agencies, local business groups and airlines.\xc2\xa7 Reads the hotel\'s Employee Handbook and have an understanding of and adhere to the hotel\'s rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.\xc2\xa7 Ensures high standards of personal presentation and grooming.\xc2\xa7 Responds to changes in the Sales and Marketing function as dictated by the industry, company and hotel.\xc2\xa7 Carries out any other reasonable duties and responsibilities as assigned.

Hyatt