Job Description

Responsibility

1. On-Site Technical Support

- Provide first-line response for all technical issues at client site
- Perform daily system checks, monitoring, and preventive maintenance
- Troubleshoot hardware, software, and network issues (specify technologies)
- Document all service activities in ticketing system

2. Systems Maintenance

- Install, configure, and upgrade systems/equipment
- Perform routine maintenance and performance tuning
- Maintain accurate inventory of on-site equipment
- Implement and test backup/recovery procedures

3. Client Relationship Management

- Serve as primary technical contact for client staff
- Conduct training sessions for end-users as needed
- Provide regular operational status reports
- Escalate critical issues to appropriate teams

4. Project Support

- Assist with new deployments/implementations
- Coordinate with remote engineering teams
- Participate in change management processes

Requirement

Attend to support tickets assigned by the Service Desk. Strong technical skills and hands-on experience with equipment servicing or systems integration Escalate issues requiring advanced investigation to Level 2 Engineers and participate in joint troubleshooting sessions (via online collaboration). Ensure timely updates of ticket statuses via email or ticketing system to the Service Desk on a daily basis.

Benefits

Yearly bonus - min 3 months, based on KPI achievement KWSP / SOCSO included Min 12 annual leave per year We provide medical coverage Yearly Team Building/Annual Dinner
Job Type: Contract
Contract length: 12 months

Pay: RM2,200.00 - RM3,000.00 per month

Benefits:

Maternity leave Opportunities for promotion Parental leave Professional development
Education:

Diploma/Advanced Diploma (Preferred)
Work Location: In person