Job Description

Job Summary
The Resort Butler is the key guest-facing ambassador delivering highly personalized luxury services to all residents. This operational role oversees the full resident journey, requiring strong knowledge and co-ordinating skills across all resort areas, including Rooms, Food & Beverage, and Wellness & Lifestyle experiences. They curate elevated, seamless experiences, providing emotional support and assisting residents in maintaining their independence.
The successful candidate will be responsible for the following:
Personalized Luxury Service & Journey Management

• Deliver highly personalized, anticipatory, and discreet service throughout the full resident journey, from prearrival preparations through to departure arrangements.
• Curate the in-suite experience, including thoughtfully designed suite setups, managing all in-room dining requests, handling laundry/pressing needs, and coordinating concierge services.
• Maintain proactive engagement by utilizing resident preference logs to anticipate needs and ensure the immediate, accurate, and discreet resolution of all concerns.
• Managing special luggage requirements (such as fragile, heavy, long-stay, or medical items) and arranging transportation (airport transfers, private cars, charter drivers).

Wellness & Independence Curation

• Actively support residents on their wellness journey by scheduling and coordinating specialized experiences, including spa bookings, fitness sessions, cultural tours, and lifestyle experiences.
• Provide essential emotional support and companionship while promoting residents' dignity and independence, encouraging self-care & self-management.
• Ensure that pre-arrival wellness requirements are communicated and appropriate in-room wellness amenities (such as aromatherapy or yoga mats) are prepared.

Operational Coordination & Resort Standards

• Serve as the primary link for residents with all resort departments, cooperating closely with Food & Beverage, Housekeeping, and Front Office teams to ensure seamless service delivery.
• Manage critical logistical tasks, including coordinating smooth arrivals/departures, luggage flow, room inspections, and maintaining accurate administrative logs and preference databases to uphold the resort's highest standards.
• Address any security incidents and resident complaints promptly.
• Execute the upsell strategy and promote resort sales.

Job Requirements

• Diploma or Certificate in Hospitality or a related field is preferred.
• Minimum 1-2 years of relevant experience in luxury hospitality, guest services, or front office.
• Excellent communication skills in English; proficiency in other languages is an advantage.
• Experience providing customer service in a hospitality or healthcare setting.
• Familiarity working with residents from diverse cultural backgrounds.
• Possess good local market knowledge
• Possesses strong interpersonal skills and a high attention to detail with a guest-first mindset.
• Focuses on service with an eye for detail and an approachable attitude.
• Ability to work well under pressure, analyze and resolve problems, and exercise good judgment with a high degree of professionalism.
• Ability to provide emotional support and empathy to residents and families.
• Self-motivates and shows good initiative in a dynamic environment.
• Ensures security and confidentiality of guest and resort information.
• Creative and experiential focus, embracing the vibrant community philosophy.
• Professional grooming and a polished appearance

Disability type
Not Applicable

Skills Required