Job Description

Mohon

Kelayakan

To excel in this role, you should possess the following qualifications:

• A diploma or degree in business management, hospitality, or a related field is required.
• Minimum 2 years of proven experience in restaurant management, preferably in the fast-food or casual dining industry.
• Strong leadership skills with the ability to motivate and manage a diverse team.
• Excellent communication and interpersonal skills.
• Financial acumen and the ability to manage budgets effectively.
• A passion for delivering exceptional customer service.
• Knowledge of food safety and health regulations.
• Flexibility to work evenings, weekends, and holidays as needed.
• Willing to travel and relocate.

Tanggungjawab

As a Restaurant General Manager/ Assistant Restaurant General Manager/ Shift leader at Long John Silver\'s Malaysia, you will play a crucial role in overseeing the daily operations of our restaurant. Your responsibilities will include:

Team Leadership:

• Recruitment: Identify staffing needs, conduct interviews, and select top-quality crew to join the restaurant team.
• Learning and Development: Implement comprehensive training programs for new hires and ongoing skill development for existing staff. Ensure all team members understand and adhere to company policies and procedures.
• Mentoring: Provide guidance, coaching, and regular feedback to the crew to enhance their performance and career growth.
• Staff Scheduling: Create and manage employee schedules to ensure adequate coverage during peak business hours while optimizing labor costs.

Operational Excellence:

• Inventory Management: Maintain accurate records of inventory levels, order supplies as needed, and minimize waste through effective inventory control.
• Food Quality Control: Oversee food preparation processes to ensure consistent quality, taste, and presentation. Address any issues related to food quality promptly.
• Health and Safety: Uphold strict adherence to health and safety standards, including sanitation, food handling, and workplace safety. Conduct regular safety inspections and address any hazards or non-compliance issues.
• Equipment Maintenance: Ensure all restaurant equipment is working well and coordinate necessary repairs or maintenance.

Customer Satisfaction:

• Personalized Service: Lead by example in providing exceptional customer service. Encourage and train restaurant crew to go above and beyond to meet customer needs and exceed their expectations.
• Complaint Resolution: Establish effective procedures for addressing customer concerns and resolving issues swiftly and professionally.
• Feedback Collection: Solicit customer feedback through surveys, comment cards, or other means, and use this information to make improvements to the dining experience.

Financial Management:

• Budget Management: Manage the restaurant\'s budget, closely monitoring expenses to ensure financial budget goals are met.
• Cost Control: Identify cost-saving opportunities and implement cost-control measures while maintaining product quality.
• Profitability: Analyse financial reports and key performance indicators to identify areas for profitability improvement and develop action plans accordingly.

Sales Growth:

• Sales Targets: Track sales targets, working collaboratively with the restaurant team to achieve revenue goals.
• Performance Analysis: Analyse sales data and key performance indicators (KPIs) to identify areas for improvement and develop strategies to increase sales.
• Customer Engagement: Implement customer engagement initiatives to enhance loyalty and increase repeat business.
• Upselling Strategies: Train and motivate crew to effectively employ upselling and suggestive selling techniques to maximize sales per customer visit.
• Operational Efficiency: Identify areas of operational improvement to enhance service speed and customer throughput, thereby increasing sales capacity.

Compliance:

• Regulatory Compliance: Stay informed about and ensure strict adherence to all relevant local, state, and federal laws and regulations pertaining to the restaurant industry.
• Company Policies: Uphold and enforce company policies and procedures among crew, promoting a culture of compliance and accountability.
• Quality Assurance: Maintain consistency in food preparation, portion sizes, and presentation to ensure customer satisfaction.

Manfaat

• We offer competitive compensation, benefits, and opportunities for professional growth and development.
• Opportunities for career advancement within the company.
• Comprehensive training and development programs.
• Supportive and collaborative work environment.

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