Job Description

JOB DESCRIPTION :

Outlet Operations Management

Oversee day-to-day operations to ensure smooth restaurant performance. Ensure compliance with standard operating procedures (SOPs) in service, food quality, cleanliness, and safety.

Team Leadership

Lead, supervise, and motivate outlet staff including Assistant Managers, Supervisors, and Crew. Schedule shifts, monitor attendance, and ensure staffing levels are met.

Customer Service

Ensure excellent customer experience by handling feedback and resolving complaints effectively. Promote a customer-first mindset among the team.

Inventory & Cost Control

Monitor stock levels, manage ordering, and prevent wastage. Ensure proper cash handling, banking, and daily sales reconciliation.

Sales & Performance

Work towards achieving sales targets and outlet KPIs. Identify opportunities to improve service, upselling, and cost efficiency.

Training & Development

Conduct on-the-job training for new and existing staff. Ensure staff adhere to hygiene, grooming, and brand standards.

JOB REQUIREMENT :

Education:

Minimum SPM or Diploma in F&B, Hospitality, Business Management, or equivalent.

Experience:

At least

2-3 years

of experience in a supervisory or managerial role in the F&B industry, preferably QSR or casual dining.

Skills Required:

Strong leadership and people management skills Good communication and problem-solving abilities Customer-focused and sales-driven mindset Basic computer literacy (POS system, MS Office)

Others:

Willing to work on weekends and public holidays Able to work rotating shifts Willing to be placed at any outlet based on business needs

BENEFITS :

Basic salary range from

RM2,300

based on experience. Performance incentive Medical outpatient include dental

RM800

per year Group insurance

WORKING HOUR :

45 hours on six-day work week basis

. The working hours, schedules and rest days for the outlet employees will be arranged and determined by the Outlet Head on a roster basis in accordance with the Company's operational policies.

WORK LOCATION :

OldTown White Coffee (No.35, Jalan Kebudayaan 8, Taman University, 81300 Skudai, Johor)

Job Type: Full-time

Pay: RM2,300.00 - RM3,000.00 per month

Benefits:

Health insurance
Application Question(s):

What is your expected salary ? When you can start to work ?
Work Location: In person