Job Description

Job Summary:

We are looking for a proactive and experienced

Restaurant Manager

to lead and manage the daily operations of two restaurants and one food stall in Kuala Lumpur. This is a hands-on leadership role suited for someone with a strong passion for hospitality, team development, marketing, and achieving operational excellence. You will be responsible for managing staff (including foreign workers), ensuring smooth operations, achieving outlet performance targets, and maintaining high service standards.

Key Responsibilities:Outlet Operations & Management

Oversee and manage daily operations across all outlets, ensuring smooth workflow and high-quality service Implement and enforce operational SOPs, hygiene, and food safety standards Plan and manage staff schedules, including shift rotations and leave planning Monitor inventory levels, handle stock orders, and control food and material wastage Resolve operational issues quickly to maintain service standards and customer satisfaction

Team Leadership

Lead, supervise, and motivate a team of local and foreign workers across outlets Conduct hiring, onboarding, and ongoing training for all front-of-house and kitchen staff Set clear performance goals and KPIs for team members and ensure they are met Handle team discipline, conflict resolution, and build a strong, cooperative work culture Communicate company vision and encourage team growth within the organization

Customer Experience & Service

Ensure exceptional customer service is delivered consistently Handle customer complaints and feedback professionally and promptly Monitor and respond to online reviews or feedback to protect brand reputation

Sales, Marketing & Targets

Drive outlet sales by implementing promotions, upselling strategies, and in-house marketing activities Collaborate with the marketing team or independently run local marketing campaigns Monitor daily, weekly, and monthly sales targets and ensure outlet and staff goals are achieved Track outlet performance metrics and prepare performance reports for management

Reporting & Coordination

Prepare daily reports including sales, staffing, and inventory Liaise with the Account Manager for budget tracking, purchasing, and petty cash control Ensure timely and complete reporting of all outlet operations to business owners.

Requirements:

Diploma or Degree in Hospitality, Business, or F&B Management Minimum 3-5 years of experience in a similar managerial role within F&B Proven ability to manage and lead a team of mixed local and foreign staff Able to work shifts, weekends, and public holidays Strong leadership, communication, and problem-solving skills Goal-oriented with experience in setting and achieving team and outlet targets Familiar with marketing and promotional activities to boost outlet visibility and sales Proficient in Bahasa Malaysia and English Able to multitask, prioritize, and complete tasks independently with minimal supervision

Benefits:

Competitive salary based on experience Yearly performance-based increment Medical benefits Staff meals provided Positive and happy working environment Staff discounts across all outlets Opportunity to grow within the F&B group
Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM4,500.00 per month

Benefits:

Free parking Professional development
Ability to commute/relocate:

Kuala Lumpur: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)
Education:

Diploma/Advanced Diploma (Preferred)
Experience:

Hospitality: 2 years (Preferred) F&B Management: 1 year (Preferred)
License/Certification:

Food Handling (Preferred)
Work Location: In person