Job Description

JD

1. Store Operations Management:

o Oversee daily store operations, ensuring smooth workflow and compliance with company procedures.

o Manage store budgets, control costs, and maximize profitability by analyzing financial reports and adjusting operations accordingly.

o Ensure that all equipment is functioning properly and take immediate action when maintenance is required.

2. Team Leadership & Staff Management:

o Recruit, train, and supervise staff, ensuring that they are well-equipped to deliver excellent service and perform their duties efficiently.

o Provide ongoing coaching and feedback to team members, conducting performance evaluations regularly.

o Handle staff scheduling, ensuring adequate coverage for peak hours while managing labor costs

3. Customer Service Excellence:

o Set the standard for customer service in the store, ensuring that all team members follow suit.

o Resolve escalated customer concerns and complaints quickly and effectively to maintain customer loyalty.

o Promote a welcoming environment and ensure customers are consistently provided with a positive experience.

4. Sales & Marketing Execution:

o Implement and execute in-store marketing promotions and campaigns as directed by the company.

o Monitor and analyze sales trends, taking proactive measures to boost revenue and meet targets. o Identify opportunities to upsell products and improve the store's sales performance.

5. Inventory & Supply Chain Management:

o Manage and track stock levels, ensuring accurate inventory counts and timely restocking. o Coordinate with suppliers to ensure product availability and quality. o Minimize waste and control shrinkage through efficient inventory management and proper product handling.

6. Health & Safety Compliance:

o Ensure the store complies with all food safety and hygiene regulations at all times. o Conduct regular safety audits and ensure staff are trained in proper sanitation and safety procedures.

o Maintain a clean and safe environment for both staff and customers, addressing any potential hazards immediately.

7. Financial Reporting & Cash Management:

o Ensure accurate cash handling procedures, including daily cash reconciliation and bank deposits.

o Prepare and submit financial reports to senior management, highlighting sales performance, expenses, and profits.

o Implement strategies to minimize operational costs and maximize store profitability.

o Process customer transactions accurately using the point-of-sale (POS) system.

o Handle cash, credit card, and digital payments efficiently, ensuring accurate end-of-shift reconciliations.

Requirement

1. Experience:

o Minimum of 2 -3 years of experience in a management role within the food and beverage industry or retail sector, preferably in a coffee shop or cafe setting.

o Proven experience in managing store operations, financials, and leading a team.

2. Education:

o High school diploma or equivalent is required. A diploma or degree in hospitality, business management, or a related field is preferred.

Skills:

o Proficiency in using Point of Sale (POS) systems, inventory management software, and basic financial reporting tools.

o Strong organizational, multitasking, and problem -solving skills.

o Advanced interpersonal skills with the ability to build strong relationships with customers and staff.

4. Work Availability:

o Must be able to work flexible hours, including weekends, holidays, and peak periods.

o Ability to manage early mornings or late evenings based on store needs.

5. Legal Requirements:

o Must have the legal right to work in Malaysia.

6. Personal Attributes:

o Passionate about coffee, customer service, and store management.

o Strong sense of responsibility and a desire to excel in a dynamic, fast -paced environment

Job Type: Full-time

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

Health insurance Maternity leave Opportunities for promotion Professional development
Work Location: In person