Job Description

We are a High Tea Pastry Shop located in Ipoh. Candidates are required to be able to speak fluent English with minimum 4 years Fnb experience. We are seeking a passionate, organized, and customer-focused

Restaurant Operation Manager

to oversee the daily operations of our high tea and pastry establishment.

1. Supervise the preparation of bakery cafe's operation by following procedures of work during set up and production time.

2. Process bills and money collection as per SOP and assists in clearing tables.

3. Check orders are taken by following SOP.

4. Check the preparation of food and beverage are strictly followed the standard operating procedures.

5. Fully aware of knowledge of menu in the outlets and understanding of ingredients used in all products.

6. Ensure product and service quality are consistent and reject products which do not meet quality standard.

7. Perform duties which instructed by immediate superior and seek further advice and authorization from superior when necessary.

8. Ensure all products are available and well stocked for daily usage.

9. Ensure that all products used comply with First-In First-Out (FIFO) regulations, minimize waste and manage product quality.

10. Train service crew to fully understand the content, preparation and presentation of all menu items.

11. Actively communicate with customers to assess customer satisfaction, and report all customer comments and suggestions to superiors.

12. Monitors staff retention and turnover, initiates plans to retain people.

13. Managing outlet staff's work schedules.

14. Attend the briefing to receive the clear message and assigned task given by superior on the target of the day.

15. Cooperate with kitchen crew to ensure best service quality provided to customers.

16. Maintain a neat and tidy appearance and adhering to a corporate dress code.

17. Work closely and cooperate with other staffs in order to achieve highest possible satisfaction of food times.

18. To promote and maximize in-store sales, pay full attention to any activities/events in the store. Recommend cost reductions without compromising product and service quality and standards.

19. Assists in preparing sales, promotions and discounts report.

20. Check staff to comply with hygiene laws and regulations.

21. Check staff to strictly adherence to safety & security regulations, including the handling of chemicals, ensures that the restaurant is safe and ideal for customers.

22. Resolve promptly if electrical appliances, tables, chairs, tableware, utensils or equipment are defective and cannot be used safely.

23. Overseeing the payment voucher and submit the payment before the timeline.

24. Any other duties as directed by the Superior and Company Management.

25. Manage Halal Compliance

26. Oversee 3 outlets in Ipoh.

Qualifications & Experience:

At least 4 year(s) of working experience in the related field is required for this position

Knowledge and experience in organizational effectiveness and operations management

Knowledge of business and management principles and practices

Good computer skills (Microsoft - Excel, Word, etc)

Addressing operational concerns and issues

Skills:

Strong interpersonal and communication skills.

Dynamic, Proactive and Independent with a positive attitude

Excellent customer service skills

Team player, who values teamwork and has good team-building skills

Able to communicate effectively with all levels of employees

Willing to work on weekends and public holidays.

Job Type: Full-time

Pay: RM2,500.00 - RM4,000.00 per month

Benefits:

Additional leave Free parking Maternity leave Meal allowance Opportunities for promotion Professional development
Ability to commute/relocate:

Ipoh: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

Kindly state expected Salary.
Education:

Diploma/Advanced Diploma (Preferred)
Experience:

Restaurant Management: 4 years (Preferred)
Work Location: In person