Job Description

Job Responsibility Staff Management: Supervising, training, and motivating housekeeping staff, including room attendants, laundry attendants, and cleaners. This involves scheduling work shifts, assigning duties, and evaluating staff performance. Quality Control: Inspecting rooms and common areas to ensure cleanliness and maintenance standards are met. This includes checking for compliance with health and hygiene standards, as well as the hotel\'s specific quality criteria. Inventory Management: Managing the inventory of cleaning supplies, linens, and guest amenities to ensure that supplies are on hand when needed. This may involve ordering new supplies, maintaining inventory records, and controlling costs. Customer Service: Handling guest complaints related to housekeeping service and taking immediate action to resolve issues. Ensuring guest satisfaction with the cleanliness and maintenance of their rooms is a key part of the role. Training and Development: Conducting training sessions for new hires and ongoing training for existing staff on cleaning procedures, the use of cleaning chemicals and equipment, and customer service standards. Compliance and Safety: Ensuring that the housekeeping department complies with hotel policies and legal regulations related to workplace safety and health standards. This includes training staff on the proper use of chemicals and equipment and ensuring that all work is done in a safe manner. Communication: Communicating effectively with other departments within the hotel to coordinate housekeeping needs with other services such as maintenance, front desk operations, and food and beverage services. Job Requirements Job Requirements High School Diploma or Equivalent Experience in Housekeeping Leadership Experience Skills Leadership and People Management: Ability to lead, manage, and motivate staff, including training and performance evaluation. Attention to Detail: High level of attention to detail to ensure cleaning and maintenance standards are consistently met. Customer Service: Strong customer service skills to handle guest inquiries and complaints professionally and efficiently. Communication: Excellent verbal and written communication skills for interacting with staff, guests, and hotel management. Organizational: Strong organizational and time-management skills, with the ability to prioritize tasks and manage multiple activities concurrently. Problem-Solving: Ability to quickly address and resolve issues related to staff, guest complaints, or cleaning challenges. Knowledge of Cleaning Techniques and Safety: Understanding of cleaning techniques, chemical use, and safety procedures in a hotel environment. Personal Qualities Flexibility: Willingness to work in shifts, including nights, weekends, and holidays, as the hotel industry operates around the clock. Physical Stamina: Capable of performing physically demanding tasks, such as moving supplies and standing for extended periods. Professionalism: Demonstrating professionalism and a commitment to maintaining high standards of cleanliness and guest satisfaction. Job Benifits EPF/SOCSO/PCB Annual Leave Medical and Hospitalisation Leave

foundit