Restaurant Supervisor

Kuala Lumpur, Malaysia

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Min Qualification: Diploma/Certificate in Hospitality/ Business Studies/ Food & Beverage/Office Administration.
Min Experience: 3-5 years working experience in hotel/restaurant (fine dining).
Good working knowledge of Profit and Loss Analysis, Production and cost control and strong people management skills.

Responsibilities

Apply 5 perfect moments to customer satisfaction in food quality and service standards.
Strong supervision of junior staffs during peak hours to deliver quick service and order delivery to customer.
Able to work under pressure and supervise junior staff with respect during stress moments.
Co-ordinate with BOH staff on daily basic menu/new menu or special promotional menu for a fixed period.
Able to perform multi-tasks as guided by Manager-on-Duty in the absence of essential staff to serve and manage peak hours.
Assist F&B Assistant reset table to minimise waiting time in foodservice as well as producing sales order in the POS system.
Answer telephone calls politely using the SOP guidelines to set good example to other staff.
Computer literate in software applications (Word, Excel, POS).
Ensure food served according to description given in the menu and treat hot food safely on table before guest.
Effective oral and written communications in local languages.

Benefits

Additional Benefits

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