Job Description

As a Shift Leader at Nando's, you will support the management team in running smooth and successful shifts while creating fantastic moments for our customers. You'll be a role model for the team, demonstrating leadership, living our values, and upholding Nando's high standards across all areas of the restaurant.

Job Requirements:

1. People

Create a great working environment where all Nandocas (team members) feel valued and supported Help train and develop both new and existing Nandocas Provide regular feedback, encouragement, and growth opportunities to the team Support communication and team engagement within the restaurant Recognise and celebrate team successes

2. Product

Ensure consistent execution of front-of-house and back-of-house responsibilities Maintain Nando's standards for food quality, freshness, and speed of service

3. Place

Run great shifts that deliver memorable customer experiences Keep the restaurant clean, safe, and visually aligned with the Nando's brand Support local marketing activities (LRM) in your area

4. Performance

Grow sales by running efficient shifts and delivering operational excellence Monitor and uphold health, safety, and food quality standards (HACCP, Halal, REX, etc.) Deliver The Nando's Experience through warm, professional service Support cost control by managing labour, waste, and gross profit effectively

As a Supervisor / Shift Manager, you are expected to:

Confidently run and manage restaurant shifts Lead, support, and motivate your team to deliver excellent customer experiences Maintain high operational standards in alignment with Nando's brand and values

Key Skills & Attributes:

Positive and enthusiastic with a sunshine smile Proactive, independent, and a strong team player Attention to detail and strong planning skills Results-driven and solution-oriented Confident in coaching and leading team members Excellent customer service and communication skills Able to multi-task and stay calm under pressure Takes pride in delivering quality work Proficient in English and Bahasa Malaysia
Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2,200.00 - RM2,500.00 per month

Benefits:

Additional leave Flexible schedule Health insurance Maternity leave Meal allowance Meal provided Opportunities for promotion Professional development
Ability to commute/relocate:

Subang Jaya: Reliably commute or planning to relocate before starting work (Preferred)
Education:

Diploma/Advanced Diploma (Preferred)
Experience:

Restaurant Management: 1 year (Preferred)
Work Location: In person