Job Description

Shangri-La, Kuala Lumpur

Be part of our Shangri-La family

Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today, the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific, North America, Europe and the Middle East.

Based in Hong Kong, we are expanding globally with developments under way throughout Asia, the Middle East and Africa. With our extensive footprint in Asia and in key cities worldwide, we offer global exposure, exciting career prospects and opportunities in hospitality, F&B, real estate, technology, marketing, design, business development, finance, project management, and many other areas.

Shangri-La Kuala Lumpur is perfectly situated in the heart of the city, to explore and discover well-known attractions and activities that Kuala Lumpur has to offer.

As a premier deluxe hotel with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region\'s most exclusive city hotel.

We are in search of energetic, vibrant and multi-skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the hotel.

It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail and the skills to perform. Someone with an attitude to deliver and a passion to delight.

As F&B Sales and Marketing Manager, you\'ll report and work closely with Director of Food and Beverage and collaborate with Commercial Sales and Marketing to ensure the development and increase of overall Food & Beverage\'s revenue performance, concentrating mainly on all Food & Beverage Outlet Sales.

Duties

• Oversee the development, co-ordination and execution of all F&B Marketing, F&B Communications and F&B Sales related activities.
• Daily walk-through F&B Outlets for networking & engaging with guests for future business opportunities.
• Participate in contracts/agreements with advertising/media firms, vendors, suppliers, banks, and other service providers.
• Implement all business action plans and manage processes to drive business growth.
• Responsible for all promotions, discount schemes, events, and marketing development efforts in F&B.
• Manage hotel food and beverage marketing programs and participate in and maintain system-wide food and beverage marketing programs and promotions.
• Develop and execute creative and innovative promotional ideas that drive the business and maximize revenue based on current market business trend and guest needs.
• Collaborate with Marketing team in the design and creation of marketing collateral for promotions of F&B.
• Carry out sales call plan and e-mail blasts with the Food & Beverage database including collaborating with Commercial Sales & Marketing team.
• Ensure that key business targets are achieved and in line with accomplishing goals set forth in the Marketing Plan.

• Certificate/ Diploma in Sales, Marketing, Hotel Management or related field is preferred.
• Preferably with 2-3 years working experience in a similar role.
• Communicates with fluency in English (and local language).
• Independent, good interpersonal and negotiation skills.
• Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.

Shangri-La Hotels & Resorts