Job Description

At MR DIY International, we're more than a global home improvement brand, we're a catalyst for ambitious talent ready to grow beyond borders.
With over 5,000+ stores across 14 countries globally, we offer unmatched international exposure to those looking to build a meaningful, global career. From retail operations and merchandising to strategy, tech, and supply chain. Your work here shapes how millions of customers shop every day.
Responsibilities

• Store Information Management - Maintain and update store data.
• Transaction Troubleshooting - Resolve refund, discount, and void issues per SOP.
• Compliance Monitoring - Monitor store adherence to company policies.
• Notice Board Management - Update store notice boards regularly.
• Internal Communication - Develop and manage communication channels.
• Store Own Use Item Orders - Handle orders for consumables and supplies.
• Authorization Letters - Issue letters for merchandisers and suppliers.
• Itinerary Coordination - Arrange travel and schedules for country retail PICs.
• Customer Feedback Resolution - Address and resolve customer feedback.
• Customer Service Reporting - Track service reports for review and improvement.
• Store Maintenance Support - Assist in resolving pending maintenance issues.
• Utility Usage Monitoring - Troubleshoot and report on utility consumption.
• Policy Development - Draft or enhance SOPs related to refunds, exchanges, and utilities.
• Assist the Operation Manager in daily operations and task execution.
• Supervise and guide executives within the unit.
• Monitor and ensure timely completion of assigned projects and responsibilities.
• Support in analyzing data and preparing reports for management.
• Coordinate with other units to ensure smooth operations.
• Address and resolve store issues related to unit responsibilities.

Requirements

• Bachelor's degree or diploma in a relevant field.
• Minimum 2 years of experience in retail operations or coordination roles.
• Strong organizational and time-management skills.
• Ability to handle multiple tasks efficiently.
• Good analytical and problem-solving skills.
• Effective communication and teamwork abilities.

Skills Required