Job Description

Retail Associate

Location: Alamanda Putrajaya Shopping Centre, Mayang Mall (Terengganu), Central I-City

Please mentioned your prefered outlet location.

POSITION SUMMARY:

A Retail Associate is a BONIA brand ambassador who keeps the brand image and standards in mind as a constant priority. You will maximise all sales opportunities, build customer relationships, proactively work towards the achievement of sales goals and ensure that the highest level of customer experience is delivered while ensuring compliance with operating standards and procedures.

You will be responsible in ensuring brand loyalty by representing the BONIA core values and demonstrating these attitudes toward customers.

DUTIES & RESPONSIBILITIES

Service and Selling

Create a welcoming environment by greeting and engaging customers with in a courteous manner

Create a luxurious experience for customers by asking relevant questions to determine customers' needs, tailoring the service approach to the individual needs of a customer

Proactively enhance the customer experience by seeking ways to add value in order to ensure customer satisfaction, and create customer loyalty by staging future visits

Acquire and apply product knowledge such as product features, specification, functionality, quality, and effectively communicate them to customers to build the sale based on customers' needs

Closing the sale including upsell, cross-sell, and reinforcing customers' purchase decision

Maintain knowledge of Boutique and personal sales targets, working towards all objectives set

Maintain an up-to-date knowledge of all company product and technical information

Change displays to promote new product launches and reflect festive or seasonal themes

Store Environment

Demonstrate integrity, honesty, and knowledge to practice the company culture, values, and mission

Maintain awareness of customer and store environment, being mindful when working with other members of the team

Uphold a positive working environment that encourages diversity, mutual respect and teamwork and is free of discrimination and harassment

Practice a customer-centric mindset to ensure the highest level of customer experience and proactively handle customer-related situations according to company philosophy and standards

Take ownership for store environment by maintaining the safety and cleanliness of the store at all times

Assist with stock level checks and stocking products

REQUIREMENTS

Passion for the Brand

Fashion/ retail/ luxury background is preferred

Good interpersonal skills, willing and able to build relationships with customers and team members

Strong verbal and written communication skills in English including facilitation and presentation. Fluency in Mandarin and/or Bahasa Malaysia is an added advantage

Job Type: Full-time

Benefits:

Health insurance Maternity leave Opportunities for promotion
Application Question(s):

Do you have own transport? Please mention your prefered working outlet location
Education:

STM/STPM (Required)
Experience:

Retail: 1 year (Required)
Language:

Bahasa (Preferred) English (Preferred)
Work Location: In person