Retail Assistant Telecommunication Stores Alor Setar

Alor Setar, Malaysia

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1 year contract (renewable every year) Job Requirements:

Meet all KPI set and deliver end-to-end customer experience.
Deliver excellent experience and FCR (first contact resolution) to customers.
Proactive in approaching customers, ask questions to identify customer needs, sell / cross sell / upsell the relevant product and solution, introduce digital apps according to customer needs .
Handles all enquiries, customer complaints, disputes etc accurately and efficiently, in a professional and friendly manner, aligned with Digi processes and guidelines.
Follow up with customers where necessary and close the loop timely.
Be customer focused and go extra mile for customers.
Be a Digi Friend to customers .
Comply to stores SOPP and Way of Work.
Responsible for all customer information, monetary transactions and company assets (devices, accessories, SIM card, cash floats, daily collections, tablets, MyKad reader etc) to be properly handled and accounted.
Ensure proper reconciliation of sales and cash at end of day daily, so that there is no lost, fraud or abuse.
Behave with integrity and to report on any misconduct.
Be a part in making sure store is at tip top condition, neat and tidy, displays are in good condition and to highlight to Store Head if there is anything not working well
Participate in trainings and activities provided.

Job Types: Full-time, Contract, Fresh graduate
Contract length: 12 months Salary: RM1,800.00 - RM2,200.00 per month Schedule:

Supplemental pay types:

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