Job Description

At Fresh, we create beauty products that perform with experiences that transform. Born in Boston, Raised in New York. What began as a small collection in a neighborhood shop by our founders Lev & Alina, has evolved into a full lifestyle line of skincare, lip care, bodycare, and fragrance sold all over the world. The sensoriality of our products-their textures and scents-sets us apart. It\'s this combination of high efficacy and amazing sensations that we\'re known for, and why those who know us love us. Lev says fresh creates products people don\'t know they need-and then can\'t live without. Our founders still work with the brand every day to fulfill their original dream of making beauty that performs and transforms. We are driven by our never complacent indie spirit where the sky\'s the limit . This approach is initiated by Lev and Alina and lived by the entire organization. Our boundless curiosity fuels our search for the extraordinary, whether it\'s a moment of pleasure in nature or an experience of generosity in our shops. Where fresh goes, beauty follows. We\'re pioneers-in product, in experience, in culture, and in process. We believe that fresh is more than what it sells; it\'s the emotional connection to the brand that we call the sixth sense . It\'s the heartfelt experience we craft for our people and our guests. We are looking for an engaged, motivated Retail Boutique/Counter Manager to support our fast-growing Malaysia business. Operation - Manage and be responsible for all stocks inventory - sellable and non-sellable Ensure accuracy and timelines on store inventory - ordering and return Ensure tip top store cleanliness as per brand guidelines Ensure tip top VM change/display Ensure timely execution/management of monthly marketing animation and activation Ensure smooth operation and execution of new launches in store Manage and be present at all time to drive workshops and store events Be the first point of contact on guest complaints and be responsible for onwards escalation, when needed Roster management Ensure accuracy on half-yearly audit check Manage weekly stocks delivery to ensure good stock coverage as per established guidelines during festive/ad-hoc, if required Sales - Responsible to achieve retail store target with the team Partner with Retail Executive/Trainer on individual FA training to motivate team to achieve their sales target and KPIs Drive and grow in traffic - conversion and revisit rate Coach FA timely to better and achieve individual KPIs Reports - Ensure timely submission on weekly/monthly reports Ensure timely submission on FA/PT commission payout People Management Build a strong and cohesive positive team spirit and morale of the retail team Manage and ensure positive team morale Manage FA, including counselling and management of all difficult behavioral and conduct issues Ensure smooth and good orientation and integration of new team members Work with Training department on development and upgrading of FA soft and hard skill set Ensure team members\' grooming are as per established guidelines Job Requirements Minimum Diploma or equivalent level of education in relevant field At least 2 years of relevant work experience in retail, sales or FMCG industry Sales driven and proactive, enjoy operating in the fast-paced retail environment People oriented and is a team player with a positive mindset and pleasant disposition Well-organized and committed to accuracy at all levels of details, with ability to work independently with minimal supervision Willingness to work retail shifts on weekends and public holidays Fluent in both oral and written communication skills Adequate computer literacy and proficient with Excel and ability to read and reply emails

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