Job Description

Operation

To carry out day to day operations and improve outlet's performance in term of sales revenue, cost control, customer's awareness and staff development

To lead & assist SM/SIC in manage and prevail retail operation functions and performances; involving duties in supervisory, opening and closing of store, cash handling of daily sales, merchandising restocking, administration, and stock receipt reports as well in sales reports

Assist in controlling outlet's operating expenses and billings

Communicate and coordinate with other departments and PICs in ensuring the smooth execution and high level of quality for all operation activities of outlet

Assisting SM/SIC on overall retail operation

Maintain all necessary documentation

Identifies, recommends, and implements systems to minimize loss of merchandise, money, or company assets and reports to relevant person in charge

Ensure & maintain low shrinkage as per KPI

Sales and Marketing

Assist in monitoring outlet's sales performance and drive the team to achieve the sales target

Ensure pricing and display of merchandise items are correctly label and up to Company's standard practice

Able to understand the process of disposal and return of damaged stocks

Inventory

Monitor and handling of housekeeping and the ordering process of outlets's stocks

Planning, coordination, recording and process control of incoming & outgoing stock; including preparation of stock report, stock conditions and expiry details

Talent Acquisition & Management

Ensure sufficient manpower for outlet by working actively alongside with HR on recruitment

Scheduling and planning for sufficient manpower for daily operation

Oversee the staff's activities and work performance within their assigned area

Assist in providing on-the job training for new and existing staff as required

Administration & Ad-hoc

Ensure compliance with Company's policies and operational guidelines

Report to SM/SIC on progress and issues

To ensure good housekeeping, cleanliness, tidiness and effective display of merchandise and outlet as a whole

Customer Service

Ensure high levels of customer satisfaction through excellent services; mastering product knowledge; actively involved in handling customer's enquiries, complaints and issues

Provide solution to customers

Ad-Hoc Task

Participate in any ad-hoc projects/tasks as assigned by the management

Job Type: Full-time

Pay: RM1,900.00 - RM2,600.00 per month

Benefits:

Health insurance Opportunities for promotion Professional development Vision insurance
Work Location: In person