Job Description

• Proven experience as a Retail / Training Manager or similar managerial role.
• Strong leadership and people management skills. Able to liaise with Boutique Managers / Store Managers
• Able to screen, conduct interviews & recruit retail staffs for retail stores when need arises
• Excellent communication and interpersonal skills.
• Ability to analyze sales data and market trends.
• Knowledge of inventory and store operations management.
• Proficiency in retail management software and RM tools.

Responsibilities

• Able to manage and oversee the daily operations of the stores, ensuring compliance with company policies and standards. We have about 6 to 7 branded retail stores in Malaysia.
• Lead a team of store managers and sales staff, capable to provide training, mentoring, and performance evaluations to encourage a high-performing team & environment.
• Develop strategies to increase customer footfall, enhance customer experience, and ensure a consistent brand presentation across all points of sale.
• Monitor sales performance against targets, and devise action plans to achieve or exceed sales goals.
• Collaborate with the Marketing, Merchandising, and Visual Merchandising departments to optimize product mix, promotional activities, and store layout to maximize sales and customer engagement.
• Prepare and review non-financial reports to analyze performance and implement improvements.
• Manage inventory levels, including ordering, receiving, and organizing stock to ensure adequate supply without overstocking.
• Implement effective customer relationship management ( RM) strategies, including loyalty programs, customer feedback mechanisms, and personalized marketing.
• Ensure the security, cleanliness, and maintenance of the store premises.
• Handle customer inquiries and complaints with the utmost professionalism and provide solutions that align with company policies.

Benefits

• Workplace is accessible to MRT Bukit Bintang
• Company offers great flexibility and staff purchase for the retail goods
• Minimum of 16 days annual leave
• Performance bonus
• Yearly increment and insurance plans

Additional Benefits

• Annual Leave
• EPF / SOCSO / PCB
• Medical Insurance
• Training Provided
• Performance Bonus
• Medical and Hospitalisation Leave
• 5 Working Days

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Ricebowl