Job Description

vivo Malaysia is hiring Retail Operation Executive!

Responsibilities

Store Operations & Team Management

Manage daily operations of all vivo direct retail storesin Malaysia to ensure smooth and efficient performance. Lead recruitment, training, performance reviews, and career development for retail staff. Build and motivate a high-performing sales team.
Sales, Merchandising & Inventory

Plan and manage merchandise flow, sales activities, and inventory based on market demand. Ensure the right product mix and control stock to reduce losses. Ensure stores maintain strong brand image, display standards, and premium customer experience. Develop sales strategies, monitor sales performance, and adjust plans to hit targets. Control store operating costs and stay within budget.
User & Community Operations

Analyze Malaysian consumer behavior to support product and operational decisions. Plan and run user engagement activities through memberships, points, and exclusive offers. Create personalized campaigns to increase repeat purchases. Build and manage the vivo user community and maintain daily content. Collect user feedback and share insights with the product team for improvement. Track user data (retention, repurchase, conversion) and optimize strategies accordingly.

Requirements

Minimum 1-3 years' retail management experience in mobile or consumer electronics; multi-store management is an advantage. Minimum 1-3 years' experience in user operations, community management, or data analysis. Strong people management, data analysis, and operational planning skills. Proactive, responsible, and able to work under pressure. Excellent communication and teamwork skills. Strong understanding of user psychology, with good logic and creativity. Diploma or higher in Business, Marketing, or related fields. Proficient in Mandarin to communicate with Mandarin-speaking clients and partners*.
Skilled in data analysis and familiar with user operation tools and methods.
Job Type: Full-time

Pay: RM5,000.00 - RM7,000.00 per month

Experience:

Retail management: 2 years (Preferred)
Language:

Mandarin (Preferred)
Work Location: In person