Job Description

Brand Vacancy title Retail Operation Manager Malaysia Ref 20916 Function Sales Asia City Petaling Jaya Salary Competitive Closing date 31/07/2025 Description
Triumph is one of the worlds largest intimate apparel companies. It enjoys a presence in over 80 countries with the core brands Triumphxc2xae and sloggixc2xae. Globally, the company serves 20,000 wholesale customers and sells its products in more than 2,300 controlled points of sale as well as via several own online shops. The Triumph Group is a member of the amfori Business Social Compliance Initiative (amfori BSCI).
Learn more about Triumph on:
www.facebook.com/Triumph/
www.instagram.com/Triumph/
Our Sales Department in Petaling Jaya is looking for a strong leader in Retail Operation Management to oversee our retail business as:
RETAIL OPERATION MANAGER MALAYSIA
This role shall be responsible to drive and grow Triumph International business in Malaysia through retail operation management.
Your Responsibilities:
Meeting Sales Objectives

• Set monthly counter targets (subject to superiors approval) and provide inputs of projected sales turnover on any promotions/fairs to achieve individual sales targets and overall companys sales objectives.
• Drive sales to achieve companys sales and profitability targets.

Landlord/Customer Relationship Building

• Play a key role in representing the Company to the landlords by building rapport and maintaining goodwill with them.
• Negotiate favourable rental and space with various landlords to ensure brand is well represented with maximum profitability.
• Prepare and discuss proposals for opening or renewal of new POS with commercial Director, for approval by RPB/Regional Office.
• Accountable for planning and executing renewal of contracts/agreements for individual boutiques.
• Work closely with CRM in providing customer data for targetted promotional programs.

Inventory Management

• Manage and maintain a reasonable average month of stocks per boutique under her charge, correcting any overstock or understock situation at the various boutiques.
• Minimize goods returns according to acceptable percentage over sales and p
• Ensure effective management of proper product mix at the respective boutiques.
• Ensure that the Companys products are not subject to potential possibilities of pilferage and ensure inventory shrinkages are kept to the minimal.

Boutique/Counter Management

• Ensure that the Own POS under her charge meet the standards set on

• Visual Merchandising/Display counter trans., proper display of signages, mannequins, etc.
• General Maintenance feedback to stores maintenance department / Store & Counter Development team department on any repair work needed
• Ensure appropriate follow-up eg. submitting proposals, stocking-up, liaising with internal departments, premiums sourcing and confirmation, signages, video, price/paper tags, etc.

Supervision of Sales Advisors

• Work closely with HR to ensure the right numbers of Sales Advisors headcount, and feedback on manpower requirement to deliver store target.
• Work closely with trainer to achieve the targeted KPIs on UPT, VPT, footfall conversion and sales (in pieces).
• Coach, guide and motivate the Sales Advisors at the boutiques.
• Communicate and explain to the Sales Advisors on any promotions mechanics, price changes, etc.
• Jointly appraise with HR on the yearly performance of the Sales Advisors.
• Provide feedback to trainer on any specific training needs of the Sales Advisors.

Competitors Activities / Market Intelligence

• Feedback to Management on competitors promotional campaigns, turnover, and/or any personnel changes.
• Provide feedback on any developments at Own POS pertaining to personnel changes, store re-location or re-structuring and any other relevant matters.

Administrative Role and Submission of Various Reports

• Administration
• Reporting
• Footfall report
• Novelties Evaluation report
• Goods Returns report
• Daily sales comparisons for promotions eg. Anniversary sale, GSS, High profile season, etc.

Your ideal profile:

• 5 years of relevant Retail Operation Management experience in the Fashion/FMCG/Retail industry targeting female customers, with at least 2 years as People Manager role.
• Experience managing a multi-store environment (15+ retail stores).
• Strong background in store development, store analysis, and staff management.
• Experienced in using sales analytics & support tools such as PowerBI, SAP ERP.
• Excellent communication skill in English. Bahasa and Mandarin languages are good to have, but not mandatory.

We offer:
You will never walk alone
As a family owned business with more than 135 years of experience, Triumph embraces diversity throughout our global organization. Currently, our offices are present in over 40 countries across Europe and Asia having many international teams collaborate together every day. Guiding our corporate behaviors are respect and value for our employees, but also Collaboration as one of our key Corporate Competencies, being a core part of our every day working environment.
Make a Difference, together
The future belongs to our children. At Triumph, we want to be proud of our commitment to building a sustainable society and protecting the environment, and we work everyday to ensure our products are manufactured in an sustainable way. This is our vision: We want to be a company that is characterized by responsible leadership and consideration for future generations and that cares for the legacy that we leave behind to our children.
Putting People at the center
At Triumph we are committed to our employees, they represent the foundation for our success. This means that as a company, we are driven to offer great career opportunities in a dynamic fast-paced organization. Our HR function across the globe strives to support our employees in their development, through our Triumph Learning Academy
We continuously strive to recruit new talent, offering them one of the textile industrys most international working environments, excellent conditions and great development opportunities in a company still owned and managed by the founding families. Our headquarters employs people from more than 30 nationalities and as a European company, we are present in many key markets in Europe, like Germany, Italy, France and growing in Eastern Europe. We are proud to have become one of the leading players in Asia very early on, in countries like Japan, China and Singapore, as well as being an employer that people aspire to work for. As a company serving women, we fundamentally believe in gender equality and diversity. Women make up more than 50% of our companys workforce. In the last years, we have had a specific and successful drive to increase the number of women in management.
Triumph is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, colour, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
If you are seeking a great opportunity to develop your career, please send us your CV in English by clicking on Apply.