Job Description

Company Business Nature

The company is a MNC of footwear retailer with over 5,300 stores in more than 70 countries. It offers stylish, comfortable, and affordable shoes for all ages, along with accessories and leather goods.

Job Scope

A Retail Operations Manager supervises and oversees the operations of retail store branches within a certain region and collaborates with the District Managers to set goals such as sales estimates and revenue projections, ensuring that marketing efforts are consistent across each store.

Drive Performance

: Set and monitor operational KPIs, ensuring regional stores meet and exceed targets for sales and profitability.

Lead and Develop

: Build and mentor high-performing teams, fostering a culture of continuous improvement and succession planning.

Ensure Operational Excellence

: Implement and maintain consistent standards across all stores, optimizing processes for maximum efficiency.

Boost Sales and Marketing

: Collaborate with marketing teams to implement effective strategies and analyze market trends to enhance customer engagement.

Manage Costs and Inventory

: Implement strategies to optimize stock levels, reduce wastage, and maximize profitability across the region.

Financial Oversight:

Develop and manage budgets, providing regular performance updates to senior management.

Foster Communication:

Act as a liaison between headquarters and regional stores, ensuring clear communication of company objectives.

Build Relationships:

Cultivate strong partnerships with stakeholders, including landlords and local authorities, to support smooth operations.

Requirements:

Preferably District Manager/ Area Manager / Retail Operations Manager specializing in Sales - Retail/ General in Fashion Industry / Footwear / Chain Store Retailer and Franchising Electronics & home applications company and or F&B (service line) are also welcome to apply.

Job Details

Salary: Up to RM7,000 (negotiable based on experience - 15% to 20% increment from last drawn salary)

Travelling allowance: up to RM1,200 (depending on locations) Incentive: entitled based on campaign Bonus: subject to performance Benefits: medical, dental, optical, birthday leave, staff vouchers Overseeing management of average 50+ stores
Job Types: Full-time, Permanent

Pay: Up to RM7,000.00 per month

Benefits:

Opportunities for promotion Professional development
Schedule:

Monday to Friday
Supplemental Pay:

Performance bonus
Application Question(s):

Are you able to start immediately? If NO, how long is your notice period? What is your expected basic salary? How old are you? Do you have experience working in fashion or footwear industry? Have you previously been responsible for store KPIs such as ATV (Average Transaction Value), UPT (Units per Transaction), ASP (Average Selling Price), footfall, or conversion rate? Have you led marketing execution or campaigns at the retail or outlet level? Do you have experience in reporting to senior management and making strategic or operational recommendations? What inventory management tools or methods do you use to control stock levels and reduce wastage? Are you comfortable preparing and managing annual budgets? What budgeting software have you used? How do you ensure standard operating procedures (SOPs) are followed across all branches under your supervision? How do you handle underperformance at a store or with a store manager? How many years of experience do you have managing multi-store retail operations? What is the largest number of stores/teams you have managed at once? Describe a time when you successfully improved sales performance across a region. What KPIs did you monitor and how did you achieve results? Are you open to being based in or travelling across Pahang?
Work Location: In person