Job Description

? We are Hiring: Retail Operations Manager! ?
We are seeking an experienced and dynamic Retail Operations Manager to oversee daily operations, optimize processes, and drive business growth. The ideal candidate will have strong leadership skills, retail expertise, and the ability to manage multiple locations while ensuring exceptional customer experiences and operational excellence.
? Location: Langkawi, Malaysia
? Work Mode: Work From Office
? Role: Retail Operations Manager
About the company:
A leading tourism and leisure group specializing in marine life attractions and educational experiences.
Responsibilities:
i. Retail Operations Management

• Oversee daily operations of all retail outlets to ensure smooth running.
• Maintain high standards of customer service and operational efficiency.
• Ensure compliance with company policies, SOPs, and regulatory requirements.

ii. Merchandise Sales & Product Ordering

• Plan and execute sales strategies to meet retail targets.
• Manage product ordering, inventory control, and stock replenishment.
• Ensure correct product assortment, pricing, and attractive displays.

iii. Inventory & Performance Monitoring

• Monitor stock levels, identify slow-moving items, and plan promotions or markdowns.
• Review and analyze sales performance, inventory turnover, and retail KPIs.
• Prepare retail operations and performance reports for management.

iv. Budget & Vendor Management

• Manage budgets, forecasts, and expenses to maximize profitability.
• Build and maintain strong relationships with suppliers, negotiating favorable terms.
• Work with procurement to ensure cost-effective purchasing.

Requirements:

• Bachelor's Degree in Business Administration, Retail Management, Marketing, or related field (professional certifications in Retail Management or Supply Chain are an advantage).
• Minimum 5 years of experience in retail management, including3-5 years in a managerial role.
• Strong background in merchandise sales, inventory management, and product ordering.
• Experience in managing multiple outlets or high-volume retail operations is preferred.
• Proven ability to manage budgets, forecasts, and retail performance metrics.

Ready to lead our retail success? ? Apply now and let's grow together!
For more information, you may reach out to Grace Tan via email (grace.tan@peoplelake.asia) or WhatsApp (+6018-780 1215)

Skills Required