Job Description

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world\xe2\x80\x99s most international company?
A company that pioneered cross-border express delivery in 1969 and it now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!

YOUR TASKS

• Be able to identify different customer needs and wants and to provide solutions that will ensure customer satisfaction.
• Maintain quality customer service for customer satisfaction through optimised processes, giving feedback to country retail team, and conducting retail audit reviews within their specified area.
• Support country sales & marketing campaigns at Retail point-of-sale
• Ensure effective implementation and running of outlet Local Store Marketing Programs to achieve maximum target segment penetration and revenue performance
• Maintain awareness of competitor activity and recommend tactics to counter any emerging threats by competitors on both an Area and Local level.
• Implement standardized guidelines & procedures that will track and monitor adherence and performance
• Training frontline staff in Best-in-Class Retail
• Provide direction and coaching to retail staff, supporting the achievement of revenue targets
• To source the most cost efficient local contractors and suppliers for the proper maintenance of store operations and maintain quality of retail experience
• Management of outsourced suppliers and outsourced staff to ensure effective running and staffing of Retail outlets
• Liaise with country to coordinate and support outlet development and management
• Obtain all necessary information to prepare store scorecard and standardized outlet management process.
• Conduct cash reconciliation reports and cash/credit card transactions of retail outlets in his designated area.
• Maintains the Petty Cash Fund of his designated area and prepare reports for budgeting and tracking purposes.
• Coordinate and consolidate data transfer between Express Centers country office
• Monitor area performance by implementing a store scorecard sheet.
• Review and analyse the most effective uses of shipment automation and customer take up at Point-of-Sale (POS)
• Implement store hours that is most reflective of the needs of customers and ensure that this is consistently implemented in his given area
• Handle the rostering of store officers and ensure that all frontline staff in his given area has low absenteeism, low in tardiness, is properly groomed at all times.
• Ensure that outlets in his given area all have proper supplies and marketing collaterals.
• Monitor staff performance regularly and conduct training or mentoring to staff as he deem fit.

YOUR PROFILE

• Exhibits an execpetional degree of ingenuity, ,creativity, resourcefulness and empathy.
• Well- developed relationship skill and ability to network with multiple levels of an organization and other business units.
• A minimum of 4 years experience in the field of retail sales and area marketing
• Experience in sales/sales processes
• Knowledge and understanding of the retail trade from a service and sales perspective.

OUR OFFER

• Strong career support in a international environment
• Great culture and colleagues
• Multifarious benefit program

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
We look forward to receiving your application!

DHL