Job Description

1. POSITION SUMMARY

Provide operational support and team leadership while maintaining high service standards.

2. KEY Responsibility:

Operational Excellence

Support daily store operations Monitor store presentation and standards Assist in inventory management Ensure POS accuracy and cash handling

Team Supervision

Guide and motivate team members Monitor staff performance Assist in staff training Maintain service standards

Customer Relations

Ensure high customer service standards - Provide friendly, knowledgeable, and proactive service to meet customer needs and encourage repeat business.

Handle escalated customer concerns - Address and resolve customer issues with empathy to build loyalty and improve satisfaction. Monitor customer feedback and satisfaction
Gather customer feedback to enhance services and continually improve processes for a better customer experience.

Inventory Management

Assist with regular stock replenishment: Ensure shelves are regularly restocked to prevent stockouts and lost sales,

Participate in inventory stock take: Help with regular inventory checks to ensure accurate stock levels and prevent discrepancies.

Maintain organized and well-stocked display areas: Keep products neat and organized to reduce loss and make items easy to locate.

Prevent Stock Loss: Support security measures to minimize theft and protect inventory.

1. REQUIREMENTS

1-3 years retail experience

Previous supervisory experience preferred

Strong communication skills

Excellent organizational abilities

Ability to multitask and handle challenging situations effectively.

Willing to work on weekends and public holidays.

Job Types: Full-time, Permanent

Pay: RM1,700.00 - RM2,100.00 per month

Benefits:

Maternity leave Opportunities for promotion Professional development
Work Location: In person