Job Description

Location : Pavilion KL

Industry : Costume Jewellery

The Store In-Charge / Supervisor plays a pivotal role in ensuring smooth daily operations and delivering the highest standard of client experience.

Key Responsibilities

Boutique Operations & Leadership

Oversee daily store operations to ensure efficiency, compliance, and a luxury shopping environment. Support the owner in leading, motivating, and developing the team to achieve sales targets. Monitor staff attendance, roster, and daily briefing to ensure smooth execution on the sales floor. Handle store opening and closing procedures, ensuring all brand SOPs are followed.

Client Experience & Sales Excellence

Lead by example in delivering elevated client service that reflects the brand standard of hospitality. Support team members in client engagement, storytelling, and upselling techniques. Build and maintain strong client relationships through effective CRM practices. Resolve client issues professionally, ensuring brand reputation and customer satisfaction.

Inventory & Reporting

Supervise stock movement, transfers, and replenishments to ensure accurate inventory management. Conduct daily and monthly stock counts, highlighting discrepancies to the owner Prepare and submit sales and operational reports as required.

Requirements

Minimum 3-5 years of experience in retail, preferably in luxury fashion, accessories, or jewelry. Strong leadership and communication skills with a hands-on, people-first approach. Passion for delivering exceptional customer experiences and storytelling. Well-groomed, confident, and polished in presentation. Proficient in basic administrative and POS systems.

Personality Fit

? Confident yet humble
? Motivational and inspiring to others
? Detail-oriented and organized

Job Type: Full-time

Pay: RM4,000.00 - RM6,000.00 per month

Benefits:

Maternity leave Opportunities for promotion Parental leave Professional development
Work Location: In person