Job Description

Job Scopes:

Sales and Customer Service:

Ensure excellent customer service and assist customers with their inquiries and product selection. Meet sales targets and KPIs set by the management. Handle customer complaints or concerns in a professional and efficient manner.

Inventory Management:

Monitor and manage the store's inventory of sport shoes, ensuring that stock levels are maintained. Conduct regular stock checks and coordinate with the purchasing department to replenish inventory as needed. Implement inventory control measures to reduce losses due to theft or damage.

Visual Merchandising:

Maintain a visually appealing store layout and display of products to attract customers. Arrange and update product displays regularly to showcase new arrivals and promotions. Ensure that all products are correctly priced and labeled.

Staff Management:

Supervise and provide guidance to sales associates and other store staff. Schedule shifts, assign tasks, and monitor employee performance. Train new staff members on product knowledge and customer service standards.

Financial Management:

Monitor and manage the store's financial performance, including tracking sales, expenses, and profits. Implement cost control measures to optimize the store's financial health.

Marketing and Promotion:

Coordinate with the marketing department to execute in-store promotions and marketing campaigns. Participate in local events and initiatives to promote the store and its products.

Compliance and Security:

Ensure compliance with all retail regulations and store policies. Implement security measures to protect the store's assets and prevent theft.

Reporting:

Generate and submit regular reports on sales, inventory, and store performance to higher management. Report staff disciplinary or misconduct issues to HR, handle & resolve according to SOP.

Product Knowledge:

Stay updated on the latest sport shoe trends, brands, and technologies to provide informed product recommendations to customers.

Job Requirements:

Minimum 1 year of experience in Retails/Sales Mandarin speaker preferred/Chinese applicants. Male and Female can apply. Willing to learn.
Job Type: Full-time

Pay: RM2,500.00 - RM3,000.00 per month

Benefits:

Opportunities for promotion Professional development
Experience:

Retail: 1 year (Required)
Work Location: In person