Job Description

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Revenue & E Commerce Executive

Responsible for the full range of operation activities in Revenue and E-commerce platforms

Key roles & responsibilities

Responsible for managing online sales and expense budgets. Measure and report performance against goals - KPI, ROI, and Profitability. Drive business process changes to increase revenue awareness.Work with internal stakeholders to enchance the E-commerce revenue and experience for the brands. and work closely with third-party business partners to maximize resources, enhance site presence, and ensure business targets are achieved. Ensure timely review, closing, and preparation of all monthly, quarterly, and yearly AR reports. To generate report and profitability analytics and facilitate reviews with operations Ensure effective internal controls and undertake an operational review Continuous process improvement in increasing revenue. Provide a periodic dynamic forecast of expected results, variances, and budget comparisons Analyze overall monthly hotel performance and provide a summary report with recommendations to improve long-term strategies. Able to develop and maintain business relationships with third-party distribution partners. Work on online promotions and social media strategies. Ensure all aspects of platform content and info are accurate and updated Articulates revenue management strategies, ways to execute those strategies, and expected results Works effectively as a member of the management team

Requirements

Candidate must possess a minimum Diploma, Advanced/Higher/Bachelor's Degree in Accounting / Business Administration./E Commerce At least 2-4 years of strong experience in finance or operations background in the hotel line. Knowledgeable of hotel technology, including RMS, CRM, PMS, CRS, and distribution channels (OTA, metasearch, GDS, channel managers, etc.) Good knowledge of Microsoft Excel (pivot table) Able to communicate fluently in English


Responsible for the full range of operational activities in e-commerce platforms. To Collabrate with internal stakeholders to support the e-commerce revenue and experience for the brands. Work closely with third-party business partners to maximize resources, enhance site presence and ensure business targets are achieved. Work on online promotions and social media strategies. Ensure all aspects of platform content and info are accurate and updated. Communicate courteously with guests via live chat, service desk, and email, and update them on the status of their requests within a speciied time frame. Familiar with our products to resolve inquiries and complaints Keeping records of guests' interactions, transactions, comments, and complaints. Compile and create reports on overall guest satisfaction. Analyze data to monitor the performance of social media channels and identify trends. Participate in scheduled internal weekly meetings & brainstorming, preparing in advance to share relevant and beneficial information. Responsible for managing online sales and expense budgets. Measure and report performance against goals - KPI, ROI, and Profitability (Exclusive Commission) Keep track and provide market analysis (sales performance, competitors, pricing, activities, consumer feedback, and key learning) with onward action plans. The Successful Applicant At least 2 years of experience in Revenue and exposure in E-commerce sales/platform management Experienced in handling principal accounts on online platforms will be a great advantage. Demonstrate strong analytical skills and proficiency in Microsoft Office Self-motivated and able to work independently to achieve the given sales target. Possess a strong sense of urgency, able to prioritize and meet deadlines, and able to work beyond contractual work hours when required.
Interested Candidates, please APPLY ONLINE , Only shortlisted candidates will be notified within two weeks

Job Types: Full-time, Permanent

Pay: From RM2,500.00 per month

Ability to commute/relocate:

Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)
Expected Start Date: 05/15/2024