Revenue Officer Outbound
Kuala Lumpur, Malaysia
Job Description
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POSITION SUMMARY: The Customer Service Consultant (CSC) role is to manage Outbound & Inbound services for Winback &
Collection of Involuntary Churn Operations. The CSC is required to greet customers warmly and ascertain the problem or reason for calling and to assist customers in their inquiries.
__________________________________________________________________________________ DUTIES AND RESPONSIBILITIES:
Professional. If you have what it takes, APPLY NOW Job Type: Full-time Salary: RM2,000.00 - RM2,600.00 per month Benefits:
Collection of Involuntary Churn Operations. The CSC is required to greet customers warmly and ascertain the problem or reason for calling and to assist customers in their inquiries.
__________________________________________________________________________________ DUTIES AND RESPONSIBILITIES:
- Professionally Interact with customers via phone to provide information and assistance and to manage Outbound & Inbound services for Winback & Collection of Involuntary Churn
- To reconnect and reactivate customers account to be active and to recover any amount owed to
- Collection Treatment/Process Flow for different group of customers, as per the Credit Class
- Attend to customer\xe2\x80\x99s complaint or request and to adhere to the process and procedures that has been stipulated by the Management
- Cross-selling of all products and services including all upgrades for product & packages
- Achieve productivity standards and goals while maintaining the highest level of customer service
- Undertake any other duties as-and-when assigned by the Management
- You will be accountable for meeting individual (KPIs) and team goals
- SPM/Diploma/Degree
- Experience in customer service roles is desirable. Past working experience in contact/call center are encouraged to apply
- Good command of spoken and written English and Bahasa Malaysia
- Personality traits \xe2\x80\x93 Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical, and goal-focused
- Customer service skills \xe2\x80\x93 Attentiveness, empathy, patience and consistency, persuasive, immaculate telephone manners, and communication skills
- Stress tolerance and able to work under pressure
- Able to work on public holidays including weekends (ROTATIONAL SHIFT BASIS; 9 AM \xe2\x80\x93 6PM)
- Required to have own transportation arrangement
- Able to start immediately
Professional. If you have what it takes, APPLY NOW Job Type: Full-time Salary: RM2,000.00 - RM2,600.00 per month Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Fixed shift
- Attendance bonus
- Overtime pay
- Performance bonus
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)
- Health insurance
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Job Detail
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Job IdJD911682
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned