Job Description

Job purpose: Provide quality customer service, maintain good relationship with customers, familiar with the process of registering and installing RFiD and other relevant services

Job Duties:

Familiarize with the function of RFiD, Touch 'n Go e-wallet and other components related to them

Register RFiD accounts for customers

Install RFiD on the cars

Use CRM systems to complete the installation and fitment process

Engage with customers with excellent communication skills

Provide accurate and complete information to customers regarding RFiD and Touch 'n Go e-wallet (Additional information required according to region allocation)

Clarify customer complaint and resolve the problem by selecting and explaining best solution available

Be responsible with stocks on-hand

Calculate stocks and write daily report using provided system

Skills and Qualifications:

Entry-level

No prior experience required

Excellent communication skills

Able to provide customer support

Active listening and able to handle complaint

Familiar with the usage of phone CamScaner application

Basic computer Microsoft skills required

Able to adapt/respond to different types of customers' characters

Able to multi-task and manage time effectively

Have a mindset to always learn and improve both hard skills an soft skills

Job Types: Full-time, Fresh graduate

Pay: RM1,700.00 - RM2,000.00 per month

Benefits:

Cell phone reimbursement Meal allowance Opportunities for promotion Professional development
Education:

STM/STPM (Preferred)
Work Location: In person