Job Description

DESCRIPTION ABOUT THE TEAM: Customer Trust & Partner Support (CTPS) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners and Amazon from fraud, counterfeit, an DESCRIPTION ABOUT THE TEAM: Customer Trust & Partner Support (CTPS) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners and Amazon from fraud, counterfeit, and abuse as well as empowering, providing world-class support, and building loyalty with Amazon\'s millions of selling partners. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon\'s mission of being Earth\'s most customer-centric company. The Trusted Shopping Experience (TSE) team focuses on building and maintaining selling partner trust, preventing multiple forms of seller and vendor abuse, and reinforcing customer trust in our store. TSE addresses risk from Selling Partner accounts across three areas: (A) Preventing bad actors from creating or compromising Selling Partner accounts, (B) Preventing bad listings, reviews and other community content, and (C) Ensuring a perfect order experience, including preventing the sale of inauthentic, expired or used products sold as new, and quickly making things right for customers if they don\'t receive an authentic product in the condition they expect. The TSE team enforces Amazon\'s selling and listing policies regardless of whether they are acting alone, or in collusion with others. The team also creates a trustworthy selling experience to ensure that Selling Partners perceive Amazon as the safest and most effective store in which to sell their products worldwide. Finally, TSE partners with all CTPS teams to audit and ensure accuracy in our enforcement actions. We are looking for a Risk Manager to join a newly formed Risk Management team within Restricted Products. The Restricted Products (RP) team within TSE has a charter to protect Amazon customers from products that are illegal or otherwise prohibited or restricted by Amazon policies. ABOUT THE ROLE: Our team is looking for a Risk Manager to respond to and mitigate critical and high impact global events and escalations. As a Risk Manager, you will be responsible for: . Identifying, managing, and resolving time-sensitive escalations. . Performing analysis of data from a variety of sources to identify possible risk indicators. . Performing incident triage, to include determining scope, urgency, and potential impact, identifying the specific vulnerability, and making recommendations that enable expeditious remediation. . Performing escalation trend analysis and reporting. . Performing real-time incident handling tasks to support world-wide operations. . Analyzing escalations from various sources within Amazon, determining possible root causes and identifying preventative actions. . Tracking and documenting incidents from initial detection through final resolution. . Writing and publishing techniques, guidance, and reports on incident findings. . Serving as technical expert and liaison to law enforcement and legal personnel. . Coordinating with analysts to correlate risk assessment data. . Monitoring external data sources to maintain currency of threat condition and determine which issues may have an impact on RP operations. . Drafting and presenting deep-dive documents and reports on policy and process gaps to senior executives. An ideal candidate will be able to: . Exercise strong judgment in areas where policies are not well defined. . Understand the implications of new information for both current and future problem-solving and decision-making. . Consider the relative costs and benefits of potential actions to choose the most appropriate one. . Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems and recommend the most appropriate course of action. . Dissect complex problems to develop and evaluate options and implement solutions. . Analyze existing policy and process gaps, and identify solutions to close them. . Function effectively in a dynamic, fast-paced environment. BASIC QUALIFICATIONS . Bachelor\'s degree. . 1-3 years of experience managing incidents, escalations, crisis management, risk management, or other relevant experience in a fast-paced environment . Exceptional written and verbal communication skills with demonstrated experience writing for and briefing executive-level stakeholders. . Ability to think critically and logically, with the vision to work both tactically and strategically. . Exceptional bias for action - willing to move quickly and decisively to resolve an incident. . Demonstrated problem solving and decision-making skills. PREFERRED QUALIFICATIONS Full professional proficiency in either German, French, Spanish, Italian, Dutch, Polish or Swedish in addition to English Advanced degree in related discipline (e.g JD, MBA, MA, Public Policy) 3-5 years of experience managing incidents, escalations, crisis management, risk management, or other relevant experience in a fast-paced environment 1-3 years of experience working in industries such as law, IP protection, fraud, compliance, or related fields 2+ years working cross functionally with tech and non-tech teams Familiarity with multiple analytic tools, databases, and techniques. Knowledge of multiple search engines and tools in conducting open-source searches. A proven track record of successfully delivering initiatives from conception through completion. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Monster