Job Description

Do you aspire for a rewarding career that lets you do more and achieve more Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world\'s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top reasons to work with TDCX Attractive remuneration, great perks and performance incentives Comprehensive medical, insurance, or social security coverage World-class workspaces Engaging activities and recognition programs Strong learning and development plans for your career growth Positive culture for you to #BeMore at work Easy to locate area with direct access to public transport Flexible working arrangements Be coached and mentored by experts in your field Join a global company, winner of hundreds of industry awards What is your mission As a Risk Account Specialist , you will be working with our ePayment Account to deliver #happier customer experience. E-payment allows users, from fledgling start-ups to Fortune 500 companies to accept payments to power their businesses. Support has always been at the core of E-payment and, as the company expands globally; your work will help provide the highest quality of support to new and existing users. Most of the time you\'ll communicate with users via multiple channels including phone, chat, and email. E-payment users can ask tough questions. You\'ll need to be willing to spend time paying individual attention to users, carefully researching their issues and asking for help from the rest of the team when you need it. You\'ll help us deliver excellent service to our partner brands by performing these tasks: Provision of an excellent support experience to E-payment users via phone, chat, and email Always be on the lookout for ways to improve the way we do things Verify all required details have been submitted with the application for processing. Examine and validate the identity of the merchant to ensure the information submitted is valid. Perform checks in internal and external databases to verify the information provided and confirm the supportability of the merchant. Identify and document inaccuracies that raise red flags that require intervention and follow up with the merchant. Investigate and compare the items sold on the merchant\'s website to information provided on the ePayment account, such as product description, merchant industry, and charges. Identify businesses as supportable, prohibited, or in need of small changes to their business model. Advocate for users and pass ideas and best practices on to the rest of the team Establish effective working relationships with team members and E-payment users Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and ISO 18295-1 Quality Management System of TDCX. Who are we looking for Good English communication skills. Candidates must possess at least a Bachelor\'s degree in any field. Fluency with Internet and social media research, as demonstrated by at least 1 year of experience with computers. Previous customer-facing experience is critical (eg. B2B, B2C, contact centre). Preferably to have prior experience in multi-channel customer support, including either email, phone, or chat. Knowledge of accounting principles including evaluating financial statements and business models across a range of industries. Ability to be detail-oriented and meticulous, noticing when information from multiple sources do not match up Deep empathy for entrepreneurs, and are motivated to solve problems to empower them Underwriting experience conducting business cash-flow analysis and related credit analysis Experience with financial reviews for consumer or small business lending or credit Excellent problem-solving abilities Enjoy working in a fast-paced and changing work environment Desired Qualifications: Experience with payments, risk, compliance, or the financial industry. Previous background in a role supporting users at a technology company. Well-versed in an investigative role involving decision-making. Able and willing to work on a rotational shift pattern, which will include weekends Minimum 2 years\' experience in related fields. Who is TDCX TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities. TDCX helps clients, including many of the world\'s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region\'s growth potential. We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia. From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

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