Job Description

• Prefer someone who has call center team leader experiences. However open to those who are experienced in call center environment. (Language/ Teaching background are welcomed to apply).
• Someone who has very short notice to serve/ available immediately.
• Open to Native Korean who\'s currently out of Malaysia or in Korea. For those who\'re in Malaysia, only with release letter will be considered for the above role.

Responsibilities

• Use RM systems to ensure customer data is accurate and actionable
• Flexibility in working with different areas of account and lead management.
• Collect and codify best practices between sales, marketing, and sales engineers.
• Strive for high customer engagement in order to provide timely information
• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator (\'KPIs\') and financial expectations
• Communicate expectations to employees and provide timely updates
• Provide subject matter expertise in handling escalated customer calls as needed
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
• Stay current on internal work processes, policies and procedures. Attend required manager development training
• Promote the values through both behavior and attitude, including being an advocate for team members

Benefits

• Up to RM 12,000 (Subject to Talent\'s Working Exp & Interview Performance) + Shift Allowance +KPI Allowance
• Flight Ticket, Quarantine Fee & Employment Pass fee will be borne by Employer (For expatriate who\'re out of Malaysia)
• One Month Paid Training will be Provided.

Working Hours: 24hours Rotational Shift 9 Hours per shift, 5 days per week including PH and Weekend.

Working Location: KL Sentral

Intake Date: As soon as possible

About the Company:

Our client is one of the top-ranked Business Process outsourcing (BPO) in Malaysia. Over the years, they have grown to have 500 clienteles across the globe (35 countries), with more than 140 customer service hubs established.

In view of their business expansion, they are now looking for Korean Speakers to be part of their team in Kuala Lumpur, Malaysia.

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