Rm 2100] Customer Service Executive For Delivery And Transportation Company English Speaker (jb)
Johor Bahru, Johor, Malaysia
Job Description
MohonKelayakan
- Handling daily customer interactions (e.g. inbound call, email and live chat)
- Handling customer support calls and following up on the complaints on customer\'s lodged issues frequently
- Clarify customer requirements; ask more question to understand the problem better, use SOP knowledge and resources to appropriately provide resolution
- Portray professionalism demeanour at all time to promote brand\'s value
- Handling multiple chat with multiple issue at the same time
- Determining the quickest, most effective ways to answer a client\'s or customer\'s questions
- Work in a team to achieve the required KPI elements SLA
- Minimum SPM level or above
- Fresh graduates / entry level applicants are encouraged to apply
- Fluent in English (verbal, written and type)
- Able to work independently with minimum supervisory
- Strong work ethic and a can-do attitude
- Willing to commit on 6 days work per week (with 1 rotational offday)
- Willing to work at 24 hours rotational shift (9 hours work with 1 hour break included per day)
- Able to work in JB (fully on-site)
- Preferable to start working on 14 August 2024
- 12 days of Annual Leave and 14 days of Medical Leave
- 1 month training with salary provided
- Comfortable work environment
- Facilities: Pantry, Rest & Relax Zone
Maukerja
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Job Detail
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Job IdJD1051446
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:2100 per month
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Employment StatusPermanent
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Job LocationJohor Bahru, Johor, Malaysia
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EducationNot mentioned