Rm 3200] Mandarin And English Speaker Customer Service Executive (pj)

Ara Damansara, Selangor, Malaysia

Job Description


Requirements:

  • Minimum SPM level or above
  • Fresh graduates / entry level applicants are encouraged to apply
  • Proficiency in Mandarin and English (verbal, read, typing)
  • Willing to commit on 4.5 days work per week or 5 days work per week (Fixed Sunday offday)
  • Willing to work at 7:30am \xe2\x80\x93 6pm rotational shift from Monday \xe2\x80\x93 Friday (9 hours work included 1 hour break per day)
  • Willing to work at 9am \xe2\x80\x93 1pm (half day work) on Saturday (if any)
  • Able to work in office, Petaling Jaya (fully on-site)
  • Preferable to start working on 23rd October 2024
Scopes:
  • Handling daily inbound calls, email, chat to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company\'s services
  • Maintain deep understand of standard operating procedures (SOP) to ensure highest and most accurate form of support
  • Handling multiple chat with multiple issue at the same time
  • Provide efficient service to troubleshoot technical problems
  • Provide primary technical advice to customers with practical information and tools
  • Work in a team to achieve the required KPI elements SLA
Experience Required: Min 0 Year/s

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Job Detail

  • Job Id
    JD1062553
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    3000 - 3200 per month
  • Employment Status
    Permanent
  • Job Location
    Ara Damansara, Selangor, Malaysia
  • Education
    Not mentioned