Rm 3200] Mandarin And English Speaking Customer Service Consultant For Digital Industry (pj)
Ara Damansara, Selangor, Malaysia
Job Description
Requirements:
- Minimum SPM level or above
- Fresh graduates / entry level applicants are encouraged to apply
- Proficiency in Mandarin and English (verbal, read, typing)
- Willing to commit on 5 working days (Monday-Friday)
- Willing to work at 7:30am \xe2\x80\x93 6pm (Rotation shift)
- Willing to work at 9am \xe2\x80\x93 1pm (4 hours) on Saturday (If require)
- Fixed Sunday as offday
- Able to work in office Ara Damansara, Petaling Jaya (fully on-site)
- Preferable to start working on 13 November 2024
- Handling daily inbound calls, email, chat to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company\'s services
- Maintain deep understand of standard operating procedures (SOP) to ensure highest and most accurate form of support
- Handling multiple chat with multiple issue at the same time
- Provide efficient service to troubleshoot technical problems
- Provide primary technical advice to customers with practical information and tools
- Work in a team to achieve the required KPI elements SLA
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Job Detail
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Job IdJD1074950
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:3000 - 3200 per month
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Employment StatusPermanent
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Job LocationAra Damansara, Selangor, Malaysia
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EducationNot mentioned