Job Description

Salary range: RM3500 - RM5000 + allowances. Working hours: Rotational Shift (5 working days & 2 off days) Working address: PJ Tower, Amcorp Mall, Petaling Jaya (Accessible via LRT Taman Jaya) Job Responsibilities: Support both front and back-office operations. Keep track of received data and source documents Contact preparer of source documents to resolve questions, inconsistencies, missing data, etc. Sort and prepares documents for imaging. Maintain an effective and efficient records management system. Generate reports and responds to inquiries related to entered data upon request. Protect customer information. Maintain operations by following policies and procedures. Ensure that member enquiries are responded to and actioned promptly. Responsible for actioning redemption requests via the Matrix CRM system and managing memberinformation through the member database Document and track issues that require additional technical resource support and follow through onany unresolved enquiries within promised time frames Ensure all documentation required by other departments to service member\'s request is completedpromptly and in accordance with the operations procedures Coach and educate Members on the value-add products, such as overall benefits of the program. Complete general administration tasks and follow-up on customer enquiries Attend informational program overviews as required. Maintain compliance of monitoring guidelines Requirements: Min. Malaysian SPM Holder Having excellent writing and spoken skills in English and Mandarin Experienced in Microsoft Office. Work well under minimal supervision and independently. Being able to work on shifts and weekends as assigned.

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