Rm 4000] Cantonese Speaker Customer Service Associate (pj)

Ara Damansara, Selangor, Malaysia

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Requirements:

Candidates must possess at least a SPM level or above
Fresh Graduates are welcome to apply
Fluent in Cantonese (Speak and Listen)
Proficiency in Traditional Mandarin (read, written and typing)
Knowledge of English communication skill is required for this role
Willing to commit on 5 days work per week (2 rotational offday)
Willing to work at 9am-12am rotational shift (9 hours work with 1 hour break included per shift)
Able to work in Petaling Jaya (fully on-site, reachable by LRT)
Preferrable to start working on 16th October 2024

Scopes:

Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (inbound/outbound calls, email, and live chat
Understand client\xe2\x80\x99s issues and provide effectively and efficiency solution to the related issues (Platform Service, Booking, Ticket, Refund, and etc.)
Understand and deliver business strategies and improve customer services through the execution of self-service
Must demonstrate high degree of integrity and confidentiality \xe2\x80\x93 Maintain confidentiality of customer information at all times
You will be accountable for meeting individual (KPIs) and team goals

Experience Required: Min 0 Year/s

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